Theater Operations Assistant (Box Office)

UWSUP University of Wisconsin Superior; Superior (WI); On-site; USD 18,000 - 23,000; Part time

Job summary

The Theatre Operations Assistant (Box Office) at the University of Wisconsin–Superior supports front-of-house operations, reservations, and marketing for theatre productions. The role offers hands-on experience in customer service, box office management, and production support within a student hourly job profile.

Hours are 10–15 per week with a compensation of $15/hour, requiring availability to work nights and weekends during productions and occasional rehearsals.

Qualifications

• Customer service and communication skills through direct interaction with patrons.
• Marketing and promotional skills in both print and digital platforms.
• Organizational and financial management through box office operations.
• Teamwork and collaboration across production, scenic, and costume areas.
• Adaptability and problem-solving in a fast-paced production environment.

Responsibilities

• Balance cash register and credit card machine after each performance.
• Take phone and walk-up reservations for productions.
• Organize and prepare reservations for theatre productions.
• Complete and distribute FOH performance reports.
• Respond to phone messages in a timely manner.
• Assist with social media and marketing for theatre productions.
• Help prepare and distribute flyers, posters, and programs as needed.
• Distribute promotional materials on campus and in the Superior community.
• Create and update theatre display cases for each production.
• Update mailing lists.
• Maintain cleanliness and organization of the box office.
• Provide support for rehearsals and theatre operations as scheduled outside of performance dates.
• Perform other duties as assigned.

Skills

Customer service

Communication

Marketing

Organizational skills

Teamwork

Problem solving

Job description

Theatre Operations Assistant (Box Office)

Position Title: Theatre Operations Assistant (Box Office)

Job Category: Student Hourly Job Profile: Student Help

Job Summary: Hours: 10 - 15 hours per week Compensation: $15/hour Availability: Must be available to work nights and weekends during each theatre production. Some additional hours may be scheduled for rehearsals, shop work, and preparation outside of performance weeks.

Position Summary: The Theatre Operations Assistant plays a vital role in supporting the University of Wisconsin–Superior Theatre Program. This position provides hands‑on experience in front‑of‑house operations, marketing, and scenic and costume shop support while helping to create a welcoming and professional environment for audiences and artists. The assistant contributes directly to the success of productions and the growth of the program.

Duties

• Balance cash register and credit card machine after each performance
• Take phone and walk‑up reservations for productions
• Organize and prepare reservations for theatre productions
• Complete and distribute FOH performance reports
• Respond to phone messages in a timely manner
• Assist with social media and marketing for theatre productions
• Help prepare and distribute flyers, posters, and programs as needed
• Distribute promotional materials on campus and in the Superior community
• Create and update theatre display cases for each production
• Update mailing lists
• Maintain cleanliness and organization of the box office
• Assist in the scenic shop and costume shop as assigned by supervisors
• Maintain a clean and organized green room
• Provide support for rehearsals and theatre operations as scheduled outside of performance dates
• Perform other duties as assigned

Skills Developed in this Role

• Customer service and communication skills through direct interaction with patrons
• Marketing and promotional skills in both print and digital platforms
• Organizational and financial management through box office operations
• Teamwork and collaboration across production, scenic, and costume areas
• Adaptability and problem‑solving in a fast‑paced production environment

Notice to New Employees: Employment will require a criminal background check. A pending criminal charge or conviction will not necessarily disqualify an applicant. In compliance with the Wisconsin Fair Employment Act, the University does not discriminate on the basis of arrest or conviction record.

Employment will require a criminal background check, and if you have prior work history within the last seven years with Universities of Wisconsin or State of Wisconsin agencies, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence and sexual harassment. The University reserves the right to check references with notice given to the candidates at the appropriate time in the process. Employment is subject to federal laws that require verification of identity and legal right to work in the United States as required by the Immigration Reform and Control Act.

For UW‑Superior campus safety information and crime statistics, review the Annual Security Report or contact the University Police Department Safety at 715-394-8114 for a printed copy.

UW is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.

The Universities of Wisconsin serve approximately 161,000 students. Awarding nearly 37,000 degrees annually, the Universities of Wisconsin is Wisconsin’s talent pipeline, putting graduates in position to increase their earning power, contribute to their communities, and make Wisconsin a better place to live. Nearly 90 percent of in‑state Universities of Wisconsin graduates stay in Wisconsin five years after earning a degree – with a median salary of more than $66,000. The Universities of Wisconsin provides a 23:1 return on state investment. The Universities of Wisconsin also contribute to the richness of Wisconsin’s culture and economy with groundbreaking research, new companies and patents, and boundless creative intellectual energy. The Universities of Wisconsin and its employees are purpose‑driven, people‑focused, and committed to stewardship.