Assistant Manager: Lead Guest Experience
Marcus Theatres
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Benefits offered by this job
Job summary
Marcus Theatres in Chesterfield, Missouri is seeking an Assistant Manager to lead daily operations of a busy cinema, coach front-line teams and ensure exceptional guest service.
You will hire, train and develop associates, supervise staff, implement efficient processes, monitor KPIs, and help drive guest satisfaction and brand awareness across the theatre.
Join a collaborative, fast-paced environment that values attendance, coaching, and a positive attitude.
Qualifications
- Positive attitude and strong work ethic.
- Excellent communication skills.
- Ability to coach and develop associates in a high-volume setting.
Responsibilities
- Create a safe and welcoming environment for guests by greeting, anticipating needs and delivering exceptional service.
- Supervise, motivate, reward and coach associates.
- Execute systems and processes that keep the theatre running smoothly.
- Assist with hiring, training and associate development.
- Evaluate key performance indicators to drive guest satisfaction and results.
- Identify opportunities to increase brand awareness and drive traffic into the theatre.
- Follow direction of the theatre and corporate management teams.
Skills
Job description
Marcus Theatres in Chesterfield, Missouri is seeking an Assistant Manager to lead daily operations of a busy cinema, coach front-line teams and ensure exceptional guest service.
You will hire, train and develop associates, supervise staff, implement efficient processes, monitor KPIs, and help drive guest satisfaction and brand awareness across the theatre.
Join a collaborative, fast-paced environment that values attendance, coaching, and a positive attitude.
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