Theater Guest Experience Lead

Marcus Theatres; Chicago Heights (IL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

Medical, Dental, Vision & Retirement

Free Movies & Meals

Paid Uniforms

Associate College Scholarship Program

Job summary

Marcus Theatres is seeking an Assistant Manager to join our leadership team in Chicago Heights, IL. You will be part of a family that values connection, growth, and fun while coaching associates to deliver exceptional guest service.

We’re looking for individuals with a positive attitude, strong work ethic, and excellent communication skills to thrive in a high-volume, fast-paced environment and support the theatre’s daily operations.

Qualifications

• Strong communication skills and positive attitude.
• Ability to coach and develop store/train staff.
• Experience delivering exceptional guest service in fast-paced environments.

Responsibilities

• Create a safe and welcoming environment for guests by greeting and anticipating needs.
• Supervise, motivate, reward and coach associates.
• Execute systems and processes that keep the theatre running smoothly.
• Assist with hiring, training and associate development.
• Evaluate key performance indicators to drive guest satisfaction and results.
• Identify opportunities to increase brand awareness and drive traffic into the theatre.
• Follow direction of the theatre and corporate management teams.

Skills

Communication

Leadership

Coaching

Guest service

Job description

Marcus Theatres is seeking an Assistant Manager to join our leadership team in Chicago Heights, IL. You will be part of a family that values connection, growth, and fun while coaching associates to deliver exceptional guest service.

We’re looking for individuals with a positive attitude, strong work ethic, and excellent communication skills to thrive in a high-volume, fast-paced environment and support the theatre’s daily operations.