Theater Assistant Manager: Guest Experience & Ops Lead

Cinema West Inc.; Hesperia (CA); On-site; USD 21,000 - 31,000; Part time

Job summary

Civic Plaza Cinema is seeking an Assistant Manager to support the General Manager in daily theater operations, guest services, and employee coaching. You will help supervise Concession, Box Office, Kitchen and Usher duties while ensuring a welcoming, safe environment for moviegoers.

The role requires a high school diploma, at least 1 year of customer service and supervisory experience, with availability for evenings, weekends, and holidays.

Qualifications

• High school diploma; some college coursework preferred.
• 1 year customer service experience required or preferred.
• 1 year employee supervisory experience required.

Responsibilities

• Oversee daily guest services, facility operations and staff coaching.
• Supervise Concession, Box Office, Kitchen and Usher duties.
• Recruit, train, and assess floor staff performance regularly.
• Maintain safety, cleanliness, and respond to guest inquiries and complaints.

Skills

Customer service

Supervisory experience

Leadership

Communication

Time management

Problem solving

Staff coaching

Education

High school diploma

Some college coursework

1 year customer service experience

1 year supervisory experience

Job description

Civic Plaza Cinema is seeking an Assistant Manager to support the General Manager in daily theater operations, guest services, and employee coaching. You will help supervise Concession, Box Office, Kitchen and Usher duties while ensuring a welcoming, safe environment for moviegoers.

The role requires a high school diploma, at least 1 year of customer service and supervisory experience, with availability for evenings, weekends, and holidays.