Theater Assistant Manager (Civic Plaza Cinema)

Cinema West Inc.; Hesperia (CA); On-site; USD 21,000 - 31,000; Part time

Job summary

Civic Plaza Cinema is seeking an Assistant Manager to support the General Manager in daily theater operations, guest services, and employee coaching. You will help supervise Concession, Box Office, Kitchen and Usher duties while ensuring a welcoming, safe environment for moviegoers.

The role requires a high school diploma, at least 1 year of customer service and supervisory experience, with availability for evenings, weekends, and holidays.

Qualifications

• High school diploma; some college coursework preferred.
• 1 year customer service experience required or preferred.
• 1 year employee supervisory experience required.

Responsibilities

• Oversee daily guest services, facility operations and staff coaching.
• Supervise Concession, Box Office, Kitchen and Usher duties.
• Recruit, train, and assess floor staff performance regularly.
• Maintain safety, cleanliness, and respond to guest inquiries and complaints.

Skills

Customer service

Supervisory experience

Leadership

Communication

Time management

Problem solving

Staff coaching

Education

High school diploma

Some college coursework

1 year customer service experience

1 year supervisory experience

Job description

Description

Classification: PART-TIME VARIABLE, NON-EXEMPT

Salary Range: $18.90

Reports to: Theater General Manager

Great with People? Eager to apply your skills to management? Assistant Manager at Civic Plaza Cinema may be exactly what you are looking for. If you have management experience (in theater, service, or retail), are professional, trustworthy, and able to work with a diverse group of people, read on. Primary responsibility of the Assistant Manager is to assist the General Manager in overseeing the daily operations of guest services, facility management, and employee coaching and encouraging.

Requirements

Essential Functions

• Ensures that each guest receives outstanding guest service by providing a guest-friendly environment.
• Performs as well as supervises duties of all areas; Concession, Box Office, Kitchen and Usher.
• Recommends recruits, trains, develops, and assesses performance outcomes of floor staff on a regular basis.
• Supports daily goals, tasks and assignments.
• Answers customer questions and courteously resolves complaints.
• Daily inventory count and cash-out registers at end of shift.
• Keeps the theater clean and orderly.
• Watches for safety or security issues (trip hazards, lighting, suspicious persons, etc.).
• Pours alcoholic beverages to Customers and complies with state liquor laws and Cinema West policies.
• Performs other duties as assigned by General Manager.

Requirements

• Available to work evening hours, weekends, and holidays. Requires regular and consistent attendance.
• Ability to communicate with all ages, genders, and personalities. Ability to effectively and regularly converse in and comprehend in English.
• Ability to stand for extended periods of time and to be able to move quickly to meet peak demand before & after show times.
• Requires the ability to occasionally lift and clean food preparation and soft drink equipment.
• Must be at least 18 years of age.

Competencies

• Problem Solving/Analysis.
• Leadership.
• Teamwork Oriented.
• Customer/Client Focus.
• Initiative.
• Time Management.
• Communication Proficiency.
• Technical Capacity.
• Supervisory Responsibility

Work Environment

This job operates in a movie theater environment, sometimes in theaters with limited lighting, with guests coming and going, and peak rush times. The pace can be fast, but must always be welcoming. We serve others! This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing, and lifting all day,

Required Education and Experience

High school diploma, some college course work preferred

1 year customer service experience

1 year employee supervisory experience

Work Authorization/Security Clearance

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

EEO Statement

No employee or applicant for employment will be discriminated against because of race, color, gender, age, religious preference, handicap, national origin, sexual orientation or marital status.