Testing Technician II (Temporary Part-Time)

Tennessee Board of Regents; Knoxville (TN); On-site; USD 19,000 - 26,000; Part time

Job summary

Pellissippi State Community College seeks a Testing Technician II (Temporary Part-Time) to support the Testing Center across multiple campus sites, including Blount County, Hardin Valley, and Strawberry Plains.

Responsibilities include administering tests, ensuring security, assisting with proctoring, and coordinating with faculty. The role requires a high school diploma, basic computer skills, and excellent customer service and organizational abilities.

Qualifications

• High school diploma or equivalent.
• Experience with computer equipment and office-related skills.
• Certification training and exams must be completed prior to administering tests that requires such certification (HISET, CLEP, etc.).

Responsibilities

• Test Administration: operate testing centers, check in students, manage tests and materials, monitor examination conditions.
• Maintain security and proper handling of testing materials and procedures.
• Prepare incident reports documenting irregularities or dishonesty; forward to faculty and Test Supervisor.
• Collaborate with faculty on test revisions, availability, and testing options; advise staff on test delivery procedures.
• Explain testing requirements to students and resolve misunderstandings with customer service approaches.
• Interpret and apply procedures for proctored tests from various institutions; accommodate different test formats (paper/pencil, computer-based, online).
• Maintain an optimal testing environment aligned with college, standard, and NCTA standards.
• Provide information and guidance to testing staff about test delivery and policy.
• Perform office duties: answer phones, schedule tests, prepare deposits, create test schedules, scan and file documents, etc.
• Other duties as needed; note that job duties may change.

Skills

Problem solving

Organizational skills

Customer service

Computer skills

Education

High school diploma or equivalent

Job description

Title: Testing Technician II (Temporary Part-Time)

Department: Testing Center

Campuses: Work on different site campuses (Blount County,Hardin Valley, Strawberry Plains )

Closing Date: Open Until Filled

Type of Appointment: Temporary Part-Time

Pay Rate: $16.92/Hr

Work Hours:Temporary Contract by Semester: May be scheduled to work up to 30 hours per weekand may also be asked to fill-in as needed (Including Saturdays 9am-2pm)

Position Summary: The overall purpose of this job is: The Testing Center is responsible for the testing activities of PSCC. These primarily include administration, proctoring and proper security of testing materials. We also administer basic skills assessment tests, class testing for teachers including on line courses, testing for off campus agencies, other colleges and universities and the administration of DSST and CLEP exams.

Typical Duties & Responsibilities:

• 85% Test Administration
• 1. Operates Testing Centers with or without Testing Technician I (checks in students, pulls student tests, finds passwords, handles student/instructor concerns, seats examinees, helps examinees log‑on to computers, starts timing instruments as needed, collects completed tests and testing materials, watches examinees to ensure administration conditions are met in the Testing Centers, etc.).
• 2. Successfully complete requirement necessary to achieve certification to administer a number of standardized exams, such as CLEP, DSST, Pearson‑Vue and HISET.
• 3. Explains individual testing requirements to students—procedures and resolves any misunderstandings using appropriate customer service and management techniques.
• 4. Collaborate with faculty regarding test revisions, availability of tests, and guidelines and testing options for various tests.
• 5. Prepare an Incident Report to document irregularities, testing discrepancies, or dishonesty and forward report and copies of pertinent materials to faculty and Test Supervisor.
• 6. Maintains an optimal testing environment that adheres to college, standardized and National College Testing Association (NCTA) standards.
• 7. Collaborates with Supervisor, Test Administrators, and other testing staff regarding improving/changing testing operations, staffing, and updating of Testing Center policies and procedures.
• 8. Provides information, clarification and advice to testing staff regarding test delivery, policies, procedures, test retrieval and use of specialized computer testing software.
• 9. Interprets often complicated procedures for administration of proctored tests from other colleges/universities and standardized testing companies; and comprehends delivery methods for several categories of tests, including classroom make‑up, Internet, CBT, essays, pre‑GED, and other remote/proctored exams delivered paper/pencil or computer‑based format.
• 10. Helps maintain security and accountability of tests before, during, and after testing in compliance with established guidelines.
• 10% Test Office
• 11. Performs office related duties as required, including answering phones and making test appointments, preparing deposits for testing funds, creating flyers for test schedules and policies, answering test questions, scanning tests or answer sheets, making copies, filing, and faxing/mailing tests/reports.
• 5% Other
• 12. Performs other duties as needed.

Note: the College reserves the right to change or reassign job duties, or combine positions at any time.

Required Qualifications:

• High school diploma or equivalent
• Experience with the use of computer equipment and knowledge of office related skills.
• Certification training and exams must be completed prior to administering tests that requires such certification (HISET, CLEP, etc.).

Preferred Qualification:

• Minimum of one year full‑time work experience administering standardized paper/pencil and computer based testing

(Part‑time work experience is calculated at 50% credit of full‑time work experience)

Skills & Abilities:

Must have excellent problem‑solving and organizational skills. Must have excellent decision‑making skills. Excellent customer service and computer‑related skills are required to be fully qualified for this position. A second language is not needed or required.

Note: The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at [e-mail] or 865-539-7354.

Pellissippi State Community College participates in the E-Verify program, a free, web-based system that electronically confirms the identity and employment eligibility of new hires. By using E-Verify, we ensure compliance with federal employment eligibility verification requirements and help maintain a legal workforce. For more information, visit the official E-Verify website Home | E-Verify.

If you have any problems or questions, please contact the Human Resource Office at Pellissippi State Community College Human Resource Office at 865-694-6607 or by email at [e-mail].