Testing Services Assistant

Auburn University; Auburn (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Auburn University's Biggio Center Testing Services is seeking a dedicated Testing Services Assistant to support the operation of testing centers. You will proctor exams, assist test-takers with check-in, and help resolve technical or procedural issues during test administrations.

You will implement testing security protocols, manage test files, and assist with database and records preparation while maintaining strict confidentiality of all client information.

Qualifications

• High School Diploma or equivalent with 2 years of administrative support or testing center experience.
• Experience in customer service and handling sensitive information is preferred.

Responsibilities

• Assist test-takers during the testing process, including check-in and start-up assistance.
• Proctor testing to meet security and protocol requirements and address any issues that arise.
• Coordinate test security protocols, maintain test files, and help prepare databases and records.
• Maintain familiarity with testing software and databases; ensure confidentiality of client information.
• Provide front desk support such as scheduling, document collection, and handling deliveries and inquiries.

Skills

Administrative support

Customer service

Education

High School Diploma or equivalent

Job description

Job Description

The Testing Services Assistant ensures the efficient and effectiveoperation of the Biggio Center Testing Services and otheruniversity testing centers by proctoring various testadministrations for the duration of the test.

Special Instructions:

Candidates must upload a resume and cover letter with theirapplication. Please combine them into one document and upload underthe \"Resume Upload\" section.

Responsibilities

• Assists test-takers for the duration of the testing process toinclude check-in, computer start up, and assisting with anyproblems which may arise during the exam.


• Serves as a certified testing administrator adhering to allproctoring requirements. Addresses academic dishonesty andprocedural incidents that occur and involves peers, as warranted.Contacts vendor support representatives to resolve technicalissues.


• Assists with the implementation of test security protocols atall locations, establishes and maintains test files, and assists inthe preparation of databases and records.


• Maintains familiarity with databases and testing software usedby the university. Maintains confidentiality of all clientinformation.


• May provide administrative support functions such as testregistration activities, copying, running reports, faxing, and maildistribution.


• Performs front desk reception responsibilities to includeanswering and directing phone calls, scheduling appointments,appointment reminder calls, receiving required documentation fromtesters checking in for an exam, accepting deliveries, directingcustomer service, and checking out testers.

Qualifications

• High School Diploma or equivalent and 2 years of experience inadministrative support, customer service, and/or academic orcommercial testing in a business setting.

SUBSTITUTIONS ALLOWED FOR EXPERIENCE: Yes, When a candidate has therequired education, but lacks the required experience, they maynormally apply additional appropriate education toward theexperience requirement, at a rate of one (1) year relevanteducation per year of required experience.

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives throughresearch, instruction, and outreach, making a lasting impact on ourstudents, our communities, and the world.


• Culture of Excellence: We are committed to leveragingour strengths, resources, collaboration, and innovation as a topemployer in higher education.


• We’re Here for You: Auburn offers generous benefits,educational opportunities, and a culture of support and work/lifebalance.


• Sweet Home Alabama: The Auburn/Opelika area offerssouthern charm, vibrant downtown scenes, top-ranked schools, andeasy access to Atlanta, Birmingham, and the Gulf of Mexicobeaches.


• A Place for Everyone: Auburn is committed to fosteringan environment where all faculty, staff, and students are welcomed,valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and educationopportunities for all individuals without regard to race, color,national origin, religion, sex, sexual orientation, genderidentity, gender expression, pregnancy, age, disability, protectedveteran status, genetic information, or any other classificationprotected by applicable law. Please visit the Office of EqualOpportunity Compliance's website to learnmore.

Posted Date

8/19/2026