Biggio Tech GA/GB

Auburn; Auburn (AL); On-site; USD 13,638 - 19,424; Part time

Benefits offered by this job

Generous benefits

Educational opportunities

Culture of support and work/life balance

Job summary

A leading educational institution in Alabama seeks a Graduate Student Worker for the Biggio Tech GA/GB role. You will support faculty with instructional technology and create help materials. Ideal for current Auburn students. The position offers $12.00 per hour and flexible hours. Join us to make a lasting impact in higher education.

Qualifications

• Must be a current student at Auburn University.
• Ability to create help materials and support faculty.
• Experience with instructional technologies preferred.

Responsibilities

• Provide support for faculty via phone or ServiceNow.
• Create and update multimedia help guides.
• Assist in preparing workshops.

Skills

Customer support

Technical troubleshooting

Content creation

Education

Current student at Auburn University

Tools

Canvas

Panopto

Zoom

Qualtrics

Job description

Overview

Join to apply for the Biggio Tech GA/GB role at Auburn University.

Position Information

Requisition Number Stu04675P

Home Org Name Educational Technology

Division Name Provost and VP Academic Affair

Position Title Biggio Tech GA/GB

Working Title (if different from Position Title)

Job Summary

The Biggio Center for the Enhancement of Teaching and Learning is searching for a Graduate Student Worker to assist with creating help materials and supporting faculty in their use of instructional technology, such as Canvas, Panopto, Zoom, and Qualtrics.

Note: This position is offered as an hourly graduate position for the Fall semester, and can be changed to include an assistantship in the Spring.

Essential Functions

• Provide initial support for faculty via phone or ServiceNow interactions
  • Answer general questions such as Biggio Center’s location, availability, and resources
  • Troubleshoot basic instructional technology related computing issues
  • Create and assign ServiceNow tickets for more difficult tasks
• Create and update multimedia help guides for faculty and students.
  • Create text copy detailing steps for specific tasks
  • Use image editing software to capture and edit screenshots and to highlight tasks
• Basic logistical assistance
  • Assist in preparing workshops
  • Collaborate with other Biggio Center staff as needed

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Ready to lead and shape the future of higher education? Apply today! War Eagle!

Minimum Qualifications

Student at Auburn

Pay Rate

$12.00 per hour

Work Hours

20

Posting Details

Posting Date 08/12/2025

Closing Date

Equal Opportunity Compliance Statement: It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more.

Special Instructions

Quick Link for Internal Postings: https://www.auemployment.com/postings/55352