Testing Services Assistant

Auburn; Auburn (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

Auburn seeks a Testing Services Assistant to support the Biggio Center Testing Services and other university testing centers by proctoring exams and ensuring smooth test administration. The role requires handling check-in, computer setup, and on-site problem resolution with a focus on accuracy and confidentiality.

The position emphasizes adherence to proctoring requirements, incident handling, data/file management, and front-desk responsibilities in a university setting.

Qualifications

• High School Diploma or equivalent and 2 years of experience in administrative support, customer service, and/or academic or commercial testing in a business setting.
• substitutions are allowed for experience per policy: Education can count toward experience at 1 year education per year of required experience.

Responsibilities

• Assist test-takers during the testing process, including check-in, computer startup, and handling issues that arise during the exam.
• Serve as a certified testing administrator following proctoring requirements and address academic dishonesty and incidents as needed.
• Assist with test security protocols, maintain test files, and help prepare databases and records.
• Provide front desk duties such as answering phones, scheduling appointments, collecting required documents, and directing testers.

Skills

Administrative support

Customer service

Testing administration

Proctoring

Education

High School Diploma or equivalent

Tools

Databases

Job description

Overview

The Testing Services Assistant ensures the efficient and effective operation of the Biggio Center Testing Services and other university testing centers by proctoring various test administrations for the duration of the test.

Responsibilities

• Assists test-takers for the duration of the testing process to include check-in, computer start up, and assisting with any problems which may arise during the exam.
• Serves as a certified testing administrator adhering to all proctoring requirements. Addresses academic dishonesty and procedural incidents that occur and involves peers, as warranted. Contacts vendor support representatives to resolve technical issues.
• Assists with the implementation of test security protocols at all locations, establishes and maintains test files, and assists in the preparation of databases and records.
• Maintains familiarity with databases and testing software used by the university. Maintains confidentiality of all client information.
• May provide administrative support functions such as test registration activities, copying, running reports, faxing, and mail distribution.
• Performs front desk reception responsibilities to include answering and directing phone calls, scheduling appointments, appointment reminder calls, receiving required documentation from testers checking in for an exam, accepting deliveries, directing customer service, and checking out testers.

Qualifications

• High School Diploma or equivalent and 2 years of experience in administrative support, customer service, and/or academic or commercial testing in a business setting.

SUBSTITUTIONS ALLOWED FOR EXPERIENCE: Yes, When a candidate has the required education, but lacks the required experience, they may normally apply additional appropriate education toward the experience requirement, at a rate of one (1) year relevant education per year of required experience.

Contract Type

Continuing

Why Work at Auburn?

• Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world.
• Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education.
• We’re Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance.
• Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches.
• A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged.

Equal Opportunity Compliance Statement

It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit the Office of Equal Opportunity Compliance's website to learn more.

Posted Date

8/19/2026