Testing Center Operations Lead (Exams & Scheduling)

Louisiana State University; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

Louisiana State University is seeking an Assistant Director for Testing Student Services to lead five testing centers, oversee testing operations, and coordinate professional exams. You will manage proctoring staff, ensure scheduling accuracy, and resolve incidents with campus partners.

The role requires a Bachelor’s degree with 3+ years in testing center management and 2+ years in supervision, plus strong communication and IT proficiency.

Qualifications

• Bachelor’s degree and three years of related experience.
• Experience in testing center/lab management.
• Two or more years in a supervisory or managerial role.
• Ability to work evenings and Saturdays based on testing schedules.
• Proficiency with scheduling tools, learning platforms (e.g., Moodle), Microsoft Office, and test delivery tools.
• Familiarity with high-volume testing environments and professional testing standards.
• Strong communication skills, troubleshooting skills, and time management.
• Resume and transcripts, if applicable.
• Provide three professional references.

Responsibilities

• Direct daily supervision and oversee professional development for the Testing Center Managers and serve as backup for all Testing Center management needs.
• Lead and resolve operational challenges involving scheduling errors, test delivery disruptions, and technical or student-related incidents.
• Independently oversee daily readiness of all five Testing Centers, including staff scheduling and support coverage.
• Oversight of scheduling and placement of proctors for daytime, evening, and Saturday testing across multiple centers.
• Handle escalated incidents, coordinating with Campus Police, EMS, or higher administration as necessary.
• Operate and maintain video surveillance systems; submit video documentation to the Dean of Students and faculty when necessary.
• Coordinate the annual schedule, room reservations, and technical setup for specialty exams including but not limited to: Louisiana Notary, ETS, HESI, Microsoft, CPCE, Grad Music, State Rally, and additional licensing exams.
• Independently manage ETS protocol adherence, test-day operations, registrant concerns, and technical troubleshooting.
• Supervise and train proctors on standardized protocols and maintain updated records of certifications.
• Lead communication and coordination for newly added programs, including LSU School of Nursing and Louisiana Notary Exams.
• Partner with the Director to optimize testing and scheduling systems for efficiency and data integrity.
• Coordinate with faculty troubleshoot with navigating software and extract meaningful test performance reports.
• Contribute to strategic discussions regarding Testing Center growth and resource allocation.
• Assist with emergency response protocols and student service referrals as needed.
• Maintain compliance with LSU safety and care reporting procedures.
• Collaborate with IT for issue resolution and system enhancements related to test software, surveillance, and scheduling tools.

Skills

Leadership

Supervisory experience

Communication skills

Troubleshooting skills

Time management

Scheduling tools / MS Office

Moodle / learning platforms

Adaptability

Education

Bachelor’s degree

Tools

Scheduling tools

Moodle

Microsoft Office

Test delivery tools

Job description

Louisiana State University is seeking an Assistant Director for Testing Student Services to lead five testing centers, oversee testing operations, and coordinate professional exams. You will manage proctoring staff, ensure scheduling accuracy, and resolve incidents with campus partners.

The role requires a Bachelor’s degree with 3+ years in testing center management and 2+ years in supervision, plus strong communication and IT proficiency.