Assistant Director/ Testing Student Services

lsu; United States; On-site; USD 70,000 - 95,000; Full time

Job summary

LSU seeks an Assistant Director to ensure secure, high-volume operation of five testing centers serving 30,000+ exams per semester. The role emphasizes technical systems management and operational leadership across campuses.

Leading the Testing Center Managers, you will oversee ETS and other professional testing, staff scheduling, training, and incident response while coordinating with IT, Campus Police, and faculty to ensure accurate testing delivery and compliance.

Qualifications

• Bachelor's degree and three years of related experience.
• Experience in testing center management.
• Ability to supervise staff and coordinate complex schedules.

Responsibilities

• Direct daily supervision of Testing Center Managers and support coverage.
• Coordinate exams including ETS, Notary, and licensing tests.
• Oversee scheduling and proctor placement for multiple centers.
• Manage incidents and escalate as needed.
• Collaborate with IT for system enhancements and safety protocols.

Skills

Supervisory experience

Testing center management

Evening/weekend availability

Education

Bachelor's degree

Three years of related experience

Job description

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Job Posting Title: Assistant Director/ Testing Student Services

Position Type: Professional / Unclassified

Department: LSUAM AA - EM - CS - Testing & Evaluation Services (David B O'Brien (00006794))

Work Location: B0051 Robert Lee Himes Hall

Pay Grade: Professional

The Assistant Director is a critical leadership role within the Office of Testing and Evaluation Services (OTES). This position ensures the secure, efficient, and high-volume operation of five LSU Testing Centers, which administer over 30,000 course-based and professional exams per semester. With a focus on both technical systems management and operational leadership, this position supervises the Daytime Testing Center Manager and oversees complex testing software ecosystems, external professional exam coordination, faculty-facing processes, and the scheduling and supervision of 60+ proctors and student workers.

This role requires a high degree of autonomy, analytical thinking, organizational skill, and strategic planning, as well as the ability to make independent decisions in a high-stakes environment. OTES serves over 30,000 students in a semester by administering tests for faculty to assess student's knowledge and ability to complete the academic course for credit toward an LSU degree.

30% Testing Center's Operations

• Direct daily supervision and oversee professional development for the Testing Center Managers and serve as backup for all Testing Center management needs.
• Lead and resolve operational challenges involving scheduling errors, test delivery disruptions, and technical or student-related incidents (e.g., academic dishonesty, illness).
• Independently oversee daily readiness of all five Testing Centers, including staff scheduling and support coverage.
• Oversight of scheduling and placement of proctors for daytime, evening, and Saturday testing across multiple centers.
• Handle escalated incidents, coordinating with Campus Police, EMS, or higher administration as necessary.
• Operate and maintain video surveillance systems; submit video documentation to the Dean of Students and faculty when necessary.

25% Professional and External Testing Oversight

• Serve as primary point of contact and on-site lead for ETS exams and other professional testing, including Saturday test days.
• Coordinate the annual schedule, room reservations, and technical setup for specialty exams including but not limited to: Louisiana Notary, ETS, HESI, Microsoft, CPCE, Grad Music, State Rally, and additional licensing exams.
• Independently manage ETS protocol adherence, test-day operations, registrant concerns, and technical troubleshooting.
• Supervise and train proctors on standardized protocols and maintain updated records of certifications.
• Lead communication and coordination for newly added programs, including LSU School of Nursing and Louisiana Notary Exams.

25% Test Request Management and Troubleshooting

• Oversee the intake and approval of test requests via the LSU Testing Center Examination Dates Request Form.
• Ensure accurate setup of tests in delivery and scheduling systems; validate accommodation entries and exam access controls.
• Coordinate with faculty to ensure tests are fully prepared and troubleshooting is conducted promptly without escalation.
• Resolve complex software issues or elevate only when technical support intervention is required.

15% Departmental Leadership

• Partner with the Director to optimize testing and scheduling systems for efficiency and data integrity.
• Coordinate with faculty troubleshoot with navigating software and extract meaningful test performance reports.
• Contribute to strategic discussions regarding Testing Center growth and resource allocation.
• Assist with emergency response protocols and student service referrals as needed.
• Maintain compliance with LSU safety and care reporting procedures.
• Collaborate with IT for issue resolution and system enhancements related to test software, surveillance, and scheduling tools.

5% Additional Duties

• Other duties as assigned by the Director of OTES in support of operations.

Required Qualifications:

• Bachelor's degree and three years of related experience.
• Experience in testing center/lab management.
• LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply- a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Our ideal candidate possesses the following qualities:

• Two or more years in a supervisory or managerial role.
• Ability to work evenings and Saturdays based on testing schedules.
• Pr