Assistant Director/ Testing Student Services

Louisiana State University; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Job summary

Louisiana State University in Baton Rouge seeks an Assistant Director for Testing Student Services to lead five LSU Testing Centers and oversee a complex testing software ecosystem. You will supervise proctors, coordinate professional and external exams, and ensure secure, high-volume operations with rigorous protocols.

The role requires autonomy, strategic planning, and strong analytical skills to support faculty testing needs and student services across the university.

Qualifications

• Bachelor’s degree and three years of related experience.
• Experience in testing center/lab management.
• Two or more years in a supervisory or managerial role.

Responsibilities

• Direct daily supervision and development for Testing Center Managers and serve as backup for all Testing Center management needs.
• Lead and resolve operational challenges with scheduling, test delivery disruptions, and incidents.
• Oversee readiness of all five Testing Centers, including staff scheduling and coverage.
• Coordinate proctor placement for daytime, evening, and Saturday testing across centers.
• Handle escalated incidents with Campus Police, EMS, or higher administration as needed.
• Operate and maintain video surveillance; submit documentation as required.

Skills

Staff supervision

Communication

Time management

Troubleshooting

Adaptability

Leadership

Education

Bachelor's degree

Tools

Moodle

Microsoft Office

Test delivery tools

Job description

Job Posting Title: Assistant Director/ Testing Student Services

Position Type: Professional / Unclassified

Department: LSUAM AA - EM - CS - Testing & Evaluation Services (David B O'Brien (00006794))

Work Location: B0051 Robert Lee Himes Hall

Pay Grade: Professional

The Assistant Director is a critical leadership role within the Office of Testing and Evaluation Services (OTES). This position ensures the secure, efficient, and high-volume operation of five LSU Testing Centers, which administer over 30,000 course-based and professional exams per semester. With a focus on both technical systems management and operational leadership, this position supervises the Daytime Testing Center Manager and oversees complex testing software ecosystems, external professional exam coordination, faculty-facing processes, and the scheduling and supervision of 60+ proctors and student workers.

This role requires a high degree of autonomy, analytical thinking, organizational skill, and strategic planning, as well as the ability to make independent decisions in a high-stakes environment. OTES serves over 30,000 students in a semester by administering tests for faculty to assess student’s knowledge and ability to complete the academic course for credit toward an LSU degree.

30% Testing Center’s Operations

• Direct daily supervision and oversee professional development for the Testing Center Managers and serve as backup for all Testing Center management needs.
• Lead and resolve operational challenges involving scheduling errors, test delivery disruptions, and technical or student-related incidents (e.g., academic dishonesty, illness).
• Independently oversee daily readiness of all five Testing Centers, including staff scheduling and support coverage.
• Oversight of scheduling and placement of proctors for daytime, evening, and Saturday testing across multiple centers.
• Handle escalated incidents, coordinating with Campus Police, EMS, or higher administration as necessary.
• Operate and maintain video surveillance systems; submit video documentation to the Dean of Students and faculty when necessary.

25% Professional and External Testing Oversight

• Serve as primary point of contact and on-site lead for ETS exams and other professional testing, including Saturday test days.
• Coordinate the annual schedule, room reservations, and technical setup for specialty exams including but not limited to: Louisiana Notary, ETS, HESI, Microsoft, CPCE, Grad Music, State Rally, and additional licensing exams.
• Independently manage ETS protocol adherence, test-day operations, registrant concerns, and technical troubleshooting.
• Supervise and train proctors on standardized protocols and maintain updated records of certifications.
• Lead communication and coordination for newly added programs, including LSU School of Nursing and Louisiana Notary Exams.

25% Test Request Management and Troubleshooting

• Oversee the intake and approval of test requests via the LSU Testing Center Examination Dates Request Form.
• Ensure accurate setup of tests in delivery and scheduling systems; validate accommodation entries and exam access controls.
• Coordinate with faculty to ensure tests are fully prepared and troubleshooting is conducted promptly without escalation.
• Resolve complex software issues or elevate only when technical support intervention is required.

15% Departmental Leadership

• Partner with the Director to optimize testing and scheduling systems for efficiency and data integrity.
• Coordinate with faculty troubleshoot with navigating software and extract meaningful test performance reports.
• Contribute to strategic discussions regarding Testing Center growth and resource allocation.
• Assist with emergency response protocols and student service referrals as needed.
• Maintain compliance with LSU safety and care reporting procedures.
• Collaborate with IT for issue resolution and system enhancements related to test software, surveillance, and scheduling tools.

5% Additional Duties

• Other duties as assigned by the Director of OTES in support of operations.

Required Qualifications:

• Bachelor’s degree and three years of related experience.
• Experience in testing center/lab management.

LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.

Our ideal candidate possesses the following qualities:

• Two or more years in a supervisory or managerial role.
• Ability to work evenings and Saturdays based on testing schedules.
• Proficiency with software systems such as scheduling tools, learning platforms (e.g., Moodle), Microsoft Office, and test delivery tools.
• Familiarity with high-volume testing environments and professional testing standards.
• Strong communication skills, troubleshooting skills, and time management.

As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality.

Special Instructions:

The location of this position is LSU-BR and is not eligible for remote work.

Skills Needed:

Adaptability, Campus Operations, Collaboration, Critical Thinking, Leadership, Program Management, Resource Management, Student Advocacy

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

LSU is an Equal Opportunity Employer.

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.