Test Center Proctor & Operations Coordinator

Prometric; Washington (District of Columbia); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid holidays

No quotas

Office setting

No inventory

Paid training

Sick leave

401K

EAP

Vision

FSA

Legal

Vacation

Job summary

Prometric in Washington, DC is seeking a Test Center Administrator to greet examinees, verify IDs and maintain secure, compliant testing conditions.

The role requires 1 year of customer service experience, strong communication, and ability to use Windows software. Flexibility for varied shifts is expected.

Prometric offers a structured training environment and a fast-paced workplace with opportunities to grow within the Test Center team.

Qualifications

• One year of customer service experience required.
• Must be 18 years of age to qualify.
• Ability to communicate professionally and effectively with candidates and coworkers.
• Ability to write detailed and accurate reports and correspondence.

Responsibilities

• Maintain and apply expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.

Skills

Communication

Report writing

Multi-tasking

MS Windows

Education

High school diploma or equivalent

College experience a plus

Tools

MS Office

Outlook

Explorer web browser

Job description

Prometric in Washington, DC is seeking a Test Center Administrator to greet examinees, verify IDs and maintain secure, compliant testing conditions.

The role requires 1 year of customer service experience, strong communication, and ability to use Windows software. Flexibility for varied shifts is expected.

Prometric offers a structured training environment and a fast-paced workplace with opportunities to grow within the Test Center team.