Test Center Proctor & Operations Administrator

Prometric; Dallas (TX); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Paid holidays

No quotas

Office setting

No inventory

Paid training

Sick time

401K

Employee Assistance Program

Vision

FSA

Legal

Vacation

Job summary

Prometric is seeking a Test Center Administrator in Dallas, TX to welcome examinees, verify IDs and monitor exams, upholding the highest standards of exam integrity in a fast-paced setting.

This role requires a high school diploma or equivalent, at least one year of customer service, and the flexibility to work varying shifts, including weekends; training is provided. Prometric offers a supportive office environment and benefits for full-time staff.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• Must be 18 years of age to qualify.
• Flexibility to work varied shifts including weekends.

Responsibilities

• Maintain expert knowledge of test center policies, practices and procedures.
• Greet examinees and verify identification.
• Perform required security checks including the use of wands.
• Continuously monitor candidates as they complete exams.
• Report and/or resolve candidate issues with urgency.
• Maintain secure environment and materials in the test center at all times.
• Ensure every candidate receives a fair and comfortable testing experience.
• Report any occurrences outside company guidelines.
• Be flexible with scheduling based on Prometric days of operations.
• Represent Prometric's vision, mission and values.
• Safeguard the test center from misconduct.
• If applicable, digitally scan and record candidate fingerprint identification.

Skills

Professional communication

Report writing

Multi-tasking

MS Office familiarity

Education

High school diploma or equivalent

College experience a plus

Job description

Prometric is seeking a Test Center Administrator in Dallas, TX to welcome examinees, verify IDs and monitor exams, upholding the highest standards of exam integrity in a fast-paced setting.

This role requires a high school diploma or equivalent, at least one year of customer service, and the flexibility to work varying shifts, including weekends; training is provided. Prometric offers a supportive office environment and benefits for full-time staff.