Test Center Proctor: Entry-Level with Training & Benefits

PSI Services LLC; Springfield (MA); On-site; USD 29,000 - 34,000; Part time

Benefits offered by this job

Full Benefits

Paid time off

Retirement plans (401(k)

Flexible scheduling

Career development

Wellness programs

Volunteer opportunities

Job summary

PSI Services LLC in West Springfield, MA is seeking a Test Center Administrator (Exam Proctor) to help maintain exam integrity and provide a smooth testing experience for every candidate.

This entry-level role offers on-site training, a 31.5-hour workweek, and benefits. You will welcome test takers, verify IDs, set up stations, and assist with accessibility needs while upholding PSI security standards.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
• Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Communication skills

Attention to detail

Calm under pressure

Basic computer skills

Microsoft Office

Education

High school diploma or equivalent

Job description

PSI Services LLC in West Springfield, MA is seeking a Test Center Administrator (Exam Proctor) to help maintain exam integrity and provide a smooth testing experience for every candidate.

This entry-level role offers on-site training, a 31.5-hour workweek, and benefits. You will welcome test takers, verify IDs, set up stations, and assist with accessibility needs while upholding PSI security standards.