Test Center Proctor — Secure, Customer‑Focused (Full-Time)

PSI Services LLC; Walnut Creek (CA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Benefits package

Paid time off

Flexible scheduling

Career development

Job summary

PSI Services LLC in Walnut Creek, CA seeks a Test Center Administrator/Proctor for full-time, on-site work. The role emphasizes exam integrity, customer service, and calm handling of test takers. Training is provided for an entry-level position.

Responsibilities include welcoming candidates, verifying IDs, setting up workstations, and coordinating with IT to resolve issues while ensuring PSI policies are followed.

Qualifications

• High school diploma or equivalent.
• US citizenship is required.
• Customer service experience preferred (training provided).
• Strong communication skills and attention to detail.
• Ability to remain calm under pressure and handle sensitive situations.
• Basic computer skills; Microsoft Office experience is a plus.
• Physical ability to stand/walk for up to 40% of your shift.
• Commitment to exam security and compliance.

Responsibilities

• Welcome test takers and explain testing procedures clearly.
• Verify IDs and maintain strict exam security protocols.
• Set up workstations and troubleshoot technical issues with internal teams.
• Supervise exams and ensure compliance with PSI policies.
• Perform opening/closing procedures and light housekeeping.
• Troubleshoot with internal departments to fix issues in the Test Center.
• Provide support for test takers with accessibility needs.

Skills

Customer service

Communication

Attention to detail

Calm under pressure

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

PSI Services LLC in Walnut Creek, CA seeks a Test Center Administrator/Proctor for full-time, on-site work. The role emphasizes exam integrity, customer service, and calm handling of test takers. Training is provided for an entry-level position.

Responsibilities include welcoming candidates, verifying IDs, setting up workstations, and coordinating with IT to resolve issues while ensuring PSI policies are followed.