Test Center Proctor: Calm, Customer-Driven Administrator

PSI Services LLC

Virginia Beach, Northern (VA, KY)

Hybrid

USD 17,000 - 25,000

Part time

4 days ago

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Job summary

PSI Services LLC in Virginia Beach is seeking a Test Center Administrator (Exam Proctor) for part-time coverage. You will welcome test takers, verify IDs, set up workstations, supervise exams, and ensure security and compliance. Training is provided for this entry-level role.

The position emphasizes accuracy, customer service, and maintaining a calm testing environment in a busy center.

Qualifications

High school diploma or equivalent.
US citizenship is required.
Customer service experience preferred (training provided).
Strong communication skills and attention to detail.
Ability to remain calm under pressure and handle sensitive situations.
Basic computer skills; Microsoft Office experience is a plus.
Physical ability to stand/walk for up to 40% of your shift.
Commitment to exam security and compliance.

Responsibilities

Welcome test takers and explain testing procedures clearly.
Verify IDs and maintain strict exam security protocols.
Set up workstations and troubleshoot technical issues with internal teams.
Supervise exams and ensure compliance with PSI policies.
Perform opening/closing procedures and light housekeeping (e.g., sanitizing workstations).
Troubleshoot with internal departments, such as our IT department, to fix any technical issues in the Test Center.
Provide support for test takers with accessibility needs.