Tessitura Ticketing Systems Manager

Brooklyn-Academy-of-Musi; New York (NY); Hybrid; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement plan options (401(k) &;

Pension plans

BAM programming access

Job summary

Brooklyn Academy of Music (BAM) is seeking a Ticketing Systems Manager to own Tessitura ticketing for Education programs and to provide technical support across Box Office, Cinema Operations, and other departments. You will coordinate testing for releases, document procedures, and transfer knowledge through training materials.

Reporting to IS leadership, you will resolve complex Tessitura issues, manage integrations with third-party systems, and contribute to business process improvements.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Substantial hands-on experience with Tessitura ticketing, including productions, prices, sales modes, seat maps, holds.
• Experience supporting ticketing operations across multiple departments in a performing arts or cultural environment.
• Excellent written and verbal communication skills.
• Ability to work outside regular business hours to support on-sales.

Responsibilities

• Set up and maintain Education ticketing in Tessitura for productions, performances, price types, capacities, holds, and registrations.
• Provide Tessitura technical support to Box Office, Cinema Operations, Guest Experience, Marketing, and other departments.
• Coordinate Tessitura testing for releases, upgrades, and patches and document results.
• Document Education setup procedures and troubleshooting procedures for backup staff.
• Transfer Tessitura knowledge through system training and materials.
• Collaborate with IT to maintain reports and dashboards used by departments.
• Participate in Agile sprint work and cross-department ticketing groups.

Skills

Tessitura ticketing

Troubleshooting

Software release testing

Accessible seating knowledge

End-user training

Written communication

Verbal communication

On-sales support

Multi-tasking

Deadline-driven

Agile practices

Nonprofit environment

Education

Bachelor’s degree or equivalent professional experience

Tools

Tessitura

APIs

Tessitura Network

Job description

Brooklyn Academy of Music (BAM) is seeking a Ticketing Systems Manager to own Tessitura ticketing for Education programs and to provide technical support across Box Office, Cinema Operations, and other departments. You will coordinate testing for releases, document procedures, and transfer knowledge through training materials.

Reporting to IS leadership, you will resolve complex Tessitura issues, manage integrations with third-party systems, and contribute to business process improvements.