Tessitura Events Operations Maestro

Detroit Symphony Orchestra, Inc.; Detroit (MI); Hybrid; USD 53,000 - 58,000; Full time

Job summary

The Tessitura Events Operations Manager at the Detroit Symphony Orchestra will own the setup and operation of Tessitura, overseeing season builds, pricing, and promo code management to support ticket sales across online, box office, and offsite channels.

You will be the Tessitura lead, troubleshoot issues, and coordinate with departments on events, subscriptions, and revenue optimization, while ensuring data accuracy and audit readiness.

Qualifications

• Five or more years of experience in ticketing, box office, subscriptions, patron services, or database operations.
• Hands-on experience configuring events, pricing, and offers in Tessitura or a comparable ticketing/CRM system.
• Completion of the Tessitura Network self-paced ticketing course, or ability to complete it within the first 60 days of employment.
• Exceptional attention to detail and accuracy when entering and auditing large volumes of data under deadline.
• Strong troubleshooting and problem-solving skills, including testing, diagnosing, and documenting fixes.
• Proficiency in Microsoft Suite and comfort learning new software.
• Clear oral and written communication skills, including explaining technical issues to non-technical colleagues.

Responsibilities

• Build the upcoming season in Tessitura, including seasons and production seasons for multiple genres.
• Create and manage subscription packages, including Create Your Own series.
• Enter and audit pricing, offers, and promo codes in Tessitura.
• Test promos and discounts to ensure correct application.
• Serve as Tessitura lead and resolve Tessitura issues for staff and clients.
• Assist with reporting and data integrity during audits.

Skills

Tessitura

Ticketing

Data entry accuracy

Problem solving

Microsoft Suite

Communication

Education

Bachelor's degree

Tools

Tessitura

Monday.com

TNEW

Job description

The Tessitura Events Operations Manager at the Detroit Symphony Orchestra will own the setup and operation of Tessitura, overseeing season builds, pricing, and promo code management to support ticket sales across online, box office, and offsite channels.

You will be the Tessitura lead, troubleshoot issues, and coordinate with departments on events, subscriptions, and revenue optimization, while ensuring data accuracy and audit readiness.