Tessitura Administrator

Code4lib; Washington (District of Columbia); On-site; USD 70,000 - 95,000; Full time

Job summary

A renowned cultural institution in Washington, DC, is seeking a Tessitura Administrator to enhance the organization's use of the Tessitura CRM. This role involves system configuration, data governance, and collaboration with multiple departments to ensure data reliability. Ideal candidates will possess strong technical skills and be able to communicate effectively with both technical and non-technical staff. This position reports to the Head of IT and is essential for improving operational consistency.

Qualifications

• Requires strong technical skills and analytical discipline.
• Ability to communicate clearly with both technical and non-technical users.
• Experience configuring and integrating CRM systems.

Responsibilities

• System configuration, data governance, integrations, reporting, testing, and documentation.
• Translate business needs into technical specifications and implement changes.
• Support system logic, configuration standards, and data quality.

Skills

Strong technical skills

Analytical discipline

Effective communication

Reporting

Data quality

Analytical thinking

Communication skills

Tools

Tessitura CRM

Job description

Description

The Folger Shakespeare Library, located on Capitol Hill in Washington, DC, seeks a Tessitura Administrator to support and advance the organization’s use of the Tessitura CRM as part of our IT team. Reporting to the Head of IT, the Tessitura Administrator is the organization’s technical steward for the Tessitura CRM.

Responsibilities

• System configuration, data governance, integrations, reporting, testing, and documentation.
• Partners with teams across the institution to understand business needs, translate them into clear technical specifications, and implement structured, well-documented changes that improve data reliability and operational consistency.
• Supports system logic, configuration standards, and data quality at the platform level.

Scope of Operations

Operational activities such as event builds, season setups, pricing configuration, and ticketing workflows remain owned by the relevant team.

Cross‑Functional Collaboration

Works with departments across the entire institution, including Visitor Experience, Folger Institute, Education, Artistic Programs, Development, Marketing & Communications, and Finance.

Qualifications

The position requires strong technical skills, analytical discipline, and the ability to communicate clearly with both technical and non‑technical users.

How to apply

Learn more and apply at https://amherst.wd5.myworkdayjobs.com/en-US/FSL_Employment_Opportunities/details/Tessitura-Administrator_JR6618