Tessitura & Data Analytics Lead

Zoo Knoxville; Knoxville (TN); On-site; USD 58,000 - 62,000; Full time

Job summary

Zoo Knoxville is seeking a Database and Business Analytics Manager to oversee Tessitura, the primary database system, and ensure its integration across departments. The role emphasizes data integrity, analytics, and data-informed decision-making to support the zoo's goals and initiatives.

You will lead a cross-functional workgroup, drive reporting and KPIs for Development, Marketing, Guest Experience, and Education, and guide best practices in data management and analytics.

Qualifications

• Bachelor's degree or equivalent work experience.
• 3-5 years of experience in database management.
• Experience with Tessitura or other CRM systems.

Responsibilities

• Lead Tessitura management and data integrity
• Create and distribute data reports, dashboards, and KPIs across departments
• Develop data hygiene practices and regular updates (NCOA, codes, open plans)
• Build and maintain custom Tessitura reports and ensure compatibility
• Update Tessitura e-commerce content and coordinate with internal teams
• Support Tessitura upgrades and integrations with other tools
• Administer event setup and support for zoo initiatives
• Lead cross-department workgroups to optimize Tessitura usage
• Assist stakeholders in pulling accurate data extracts for donor engagement and marketing
• Collaborate with Finance, Development, Guest Experience, Education, and others to meet data needs

Skills

Data analytics

Dashboarding

Communication

Cross-functional teamwork

Education

Bachelor's degree in Data Analytics, Information Systems, Business Management, or related field

Tools

Tessitura

PowerAutomate

Google Analytics

SharePoint

Job description

Zoo Knoxville is seeking a Database and Business Analytics Manager to oversee Tessitura, the primary database system, and ensure its integration across departments. The role emphasizes data integrity, analytics, and data-informed decision-making to support the zoo's goals and initiatives.

You will lead a cross-functional workgroup, drive reporting and KPIs for Development, Marketing, Guest Experience, and Education, and guide best practices in data management and analytics.