Territory Service Leader: Ops, Growth & People

AT3 Professional Staffing Solutions, Inc.; Irving (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

AT3 Professional Staffing Solutions, Inc. is seeking a District Manager to lead multiple branch operations and a large field service organization across the territory.

You will own the P&L, drive service revenue growth, and develop high-performing teams delivering top-quality technical service to customers. This hands-on leadership role requires balancing customer needs with financial performance, visiting customers, coordinating with Finance, Sales, and Operations, and building lasting

Qualifications

• 8+ years of relevant professional experience.
• Management and people leadership experience required.
• Experience leading teams with varying levels of responsibility, including exempt and non-exempt employees.
• Strong financial acumen with budgets, expenses, cost controls, and business performance.
• Strong communication, leadership, organizational, and problem-solving skills.
• Ability to build relationships with customers and effectively resolve complex issues.
• Multi-site, multi-branch, or territory leadership experience.
• Leadership of field service technicians or other distributed technical teams.
• Experience with service operations, equipment repair, preventative maintenance, or technical field services.
• Annual Operating Plan and/or Long Range Plan experience.
• Experience managing KPIs and customer-facing performance metrics.
• Sales strategy and customer development experience.
• Inventory and cost-control experience.
• Commercial food equipment or related commercial/industrial equipment experience.
• Mechanical aptitude.

Responsibilities

• Lead and oversee multiple branch operations with responsibility for service revenue growth, profitability, productivity, quality, and customer service.
• Manage approximately 2–3 cost centers and a $10.1M operating budget.
• Provide leadership across an organization of approximately 25–55 employees, including 10–15 direct reports.
• Develop and execute strategies to improve operational and financial performance.
• Partner closely with Finance, Sales, Marketing, and other internal teams to achieve business objectives.
• Analyze performance data and identify opportunities to improve productivity, profitability, and customer satisfaction.
• Serve as a key escalation point for complex operational and customer issues.
• Lead a highly technical field service organization responsible for supporting customers across the territory.
• Oversee equipment installations, preventative maintenance, upgrades, system updates, and service support for new equipment.
• Ensure teams are effectively scheduled, supported, and positioned to meet customer commitments.
• Identify opportunities to improve service delivery, productivity, and overall operational performance.
• Take ownership of district-level P&L performance, budgeting, expense management, cost control, and financial results.
• Use financial and operational data to identify trends and make informed business decisions.
• Develop strategies to meet or exceed service revenue and profitability targets.
• Support annual operating and long-range planning.
• Balance customer needs, employee resources, service levels, and financial performance.
• Develop and maintain strong relationships with key customers, vendors, and business partners.
• Work directly with customers to understand their needs, resolve escalated issues, and strengthen long-term partnerships.
• Collaborate with Sales to identify opportunities to grow the business and expand customer relationships.
• Monitor market dynamics and competitive activity that could impact the territory.
• Maintain a strong focus on customer satisfaction and service excellence.
• Recruit, coach, develop, and retain high-performing leaders and technical service professionals.
• Create an environment centered around accountability, engagement, development, and continuous improvement.
• Provide ongoing coaching and feedback while addressing performance issues when necessary.
• Identify high-potential employees and create opportunities for professional and leadership development.
• Drive employee engagement and retention across the district.

Skills

8+ years exp

People leadership

Budget management

Financial acumen

Job description

AT3 Professional Staffing Solutions, Inc. is seeking a District Manager to lead multiple branch operations and a large field service organization across the territory.

You will own the P&L, drive service revenue growth, and develop high-performing teams delivering top-quality technical service to customers. This hands-on leadership role requires balancing customer needs with financial performance, visiting customers, coordinating with Finance, Sales, and Operations, and building lasting