Territory Sales Support Specialist

WEG; Duluth (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

WEG Electric Corp. in Duluth, GA is seeking a Territory Sales Specialist to support customers and outside sales teams, delivering an outstanding customer experience.

The role emphasizes collaboration, order accuracy, and proactive engagement to grow the customer base. Ideal candidates have at least 1 year of experience supporting customers or sales personnel, strong MS Office skills, and a solid understanding of product catalogs.

Qualifications

• 1+ years of experience supporting customers or outside sales personnel.
• Functional Microsoft Office skills.
• Moderate understanding of industry trends, market forces, and customer expectations.
• Basic product knowledge and applications.
• Proficiency with the product catalog.
• Phone etiquette for customer interaction.

Responsibilities

• Guide customers and outside teams through the inner workings of WEG to ensure a positive and complete customer experience.
• Receive and process orders, verifying all information to support order accuracy, on time delivery, and the customer experience.
• Quickly and confidently support requests for customers.
• Evaluate and process inquiries to provide pricing, stock availability, necessary modification and/or engineering requirements to ensure the proper product options are presented.
• Proactively follow up on opportunities to ensure all customer expectations have been met.
• Oversees all company identified accounts to ensure the customer base continues to support company goals.
• Coordinate with and provide support to assigned outside sales team members, removing obstacles to growth of new business.
• Lead the on-boarding process for new customers and develop those accounts until they can transition to a team account.

Skills

Customer support

Relationship building

Communication

Problem solving

Education

High School diploma

Tools

Microsoft Office

Job description

WEG Electric Corp. in Duluth, GA is seeking a Territory Sales Specialist to support customers and outside sales teams, delivering an outstanding customer experience.

The role emphasizes collaboration, order accuracy, and proactive engagement to grow the customer base. Ideal candidates have at least 1 year of experience supporting customers or sales personnel, strong MS Office skills, and a solid understanding of product catalogs.