Territory Product Support Specialist – Heavy Equipment

Linder-Industrial-Machinery-Company; Greensboro (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Linder Industrial Machinery Company in Greensboro, NC, is seeking a Product Support Representative (PSR) to expand our presence in the assigned territory by delivering superior product support to customers and promoting all makes parts and service.

The PSR will conduct after-sales visits, prepare quotes, maintain CRM data, and collaborate with Service, Parts, and Sales teams to drive revenue and customer satisfaction.

Qualifications

• AA degree or equivalent required.
• Strong interpersonal skills.
• Knowledge of maintenance, repair, and parts functions.
• Mechanical aptitude in heavy equipment.
• Excellent verbal and written communication.

Responsibilities

• Increase Parts and Service sales in assigned territory to grow revenue.
• Prepare and present quotations for Parts and Service.
• Conduct after-sales visits with customers.
• Complete and present Komtrax and Warranty certificates; signup for electronic ordering.
• Acquire customer information to build a CRM database with machines, contacts, and purchasers.
• Conduct routine machine visits with 50-point inspections for customers.
• Promote current Parts and Service marketing programs (New, Used, All Makes).
• Develop and maintain partnerships with Service, Parts, and Sales teams.
• Maintain daily CRM call reports.
• Collaborate with mainline salesperson to form a strong customer support team.
• Other tasks as requested by manager.

Skills

Interpersonal skills

Mechanical aptitude

Maintenance knowledge

Communication skills

Education

Associate degree (AA) or equivalent

Job description

Linder Industrial Machinery Company in Greensboro, NC, is seeking a Product Support Representative (PSR) to expand our presence in the assigned territory by delivering superior product support to customers and promoting all makes parts and service.

The PSR will conduct after-sales visits, prepare quotes, maintain CRM data, and collaborate with Service, Parts, and Sales teams to drive revenue and customer satisfaction.