Territory Heavy Equipment Product Support Specialist

Linder-Industrial-Machinery-Company; Ladson (SC); On-site; USD 45,000 - 65,000; Full time

Job summary

Linder Industrial Machinery Company in Ladson, SC, is seeking a Product Support Representative (PSR) to expand the company’s presence in the assigned territory and provide product support to customers. The role focuses on growing product support revenue through all makes parts and service opportunities.

The PSR will conduct after-sales visits, prepare quotes, maintain CRM data, promote parts and service programs, and collaborate with service, parts, and sales teams to deliver solutions.

Qualifications

• AA degree or equivalent from two-year college or technical school.
• Strong interpersonal skills and ability to build relationships.
• General knowledge of maintenance, repair, parts, sales and customer needs.
• Mechanical aptitude and experience in heavy equipment industry.

Responsibilities

• Increase Parts and Service sales opportunities in the assigned territory to grow revenue.
• Prepare and present Parts and Service quotations for customers.
• Conduct after-sales visits.
• Complete Komtrax and Warranty certificates and follow up with customers.
• Acquire customer information to build a CRM database.
• Conduct routine machine visits with a 50-point inspection and report findings.
• Promote current Parts and Service marketing programs for all makes opportunities.
• Develop and maintain partnerships with internal teams (Service, Parts, Sales).
• Maintain DAILY call reports on CRM.
• Collaborate with mainline salesperson in the territory to form a support team.
• Other tasks as requested by manager.

Skills

Interpersonal relationships

Customer needs

Mechanical aptitude

Verbal & written communication

Education

Associate degree (AA) or equivalent

Job description

Linder Industrial Machinery Company in Ladson, SC, is seeking a Product Support Representative (PSR) to expand the company’s presence in the assigned territory and provide product support to customers. The role focuses on growing product support revenue through all makes parts and service opportunities.

The PSR will conduct after-sales visits, prepare quotes, maintain CRM data, promote parts and service programs, and collaborate with service, parts, and sales teams to deliver solutions.