Territory Product Support Sales Pro

Dobbs Equipment, LLC; Melbourne (FL); On-site; USD 50,000 - 80,000; Full time

Job summary

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to lead customer support opportunities across the U.S. as part of the assigned area of responsibility.

You will actively pursue product support business with existing and new customers to help achieve monthly revenue and profitability objectives. This role requires strong communication, timely follow-ups, and coordination with service, parts, and sales teams.

Qualifications

• Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and maintain a clean driving record.
• Ability to communicate effectively with teammates and customers.
• Strong problem-solving skills.

Responsibilities

• Caller on current and new customers in the assigned territory to maximize product support revenue and profitability.
• Update customer fleet details in the database and maintain accuracy.
• Monitor local customer and competitive trends and report to management with recommendations.
• Ensure customer satisfaction with product support and promptly resolve disputes per company policies.
• Staff the parts counter and promote routine parts orders for efficiency.
• Develop and train customers on the Dobbs Customer Portal.
• Assist in collection of accounts receivable as requested.

Skills

Customer service

Communication

Self-motivation

Problem-solving

Detail-oriented

Education

Bachelor's degree or equivalent

Tools

MS Office (Excel & Outlook)

Job description

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to lead customer support opportunities across the U.S. as part of the assigned area of responsibility.

You will actively pursue product support business with existing and new customers to help achieve monthly revenue and profitability objectives. This role requires strong communication, timely follow-ups, and coordination with service, parts, and sales teams.