Field Product Support & Sales Specialist

Dobbs Equipment; Florida; On-site; USD 55,000 - 85,000; Full time

Job summary

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to be a visible customer support leader in Melbourne, FL. You will aggressively pursue product support opportunities with existing and new customers to achieve revenue and profitability objectives.

Key duties include calling on customers, updating the Dobbs Equipment database, promoting the customer portal, and coordinating parts and service. Travel and safety compliance are required.

Qualifications

• Bachelor’s degree or equivalent from four-year college, or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and maintain a clean driving record.
• Ability to communicate effectively with teammates and customers.
• Strong problem-solving skills.
• Must be able to self-manage/self-motivate.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.

Responsibilities

• Call on all customers (current and new) in your territory to maximize product support revenue and profitability.
• Ensure customer data and fleet details are updated in the database.
• Monitor local customer and competitive trends and advise management.
• Maintain customer satisfaction and resolve disputes per policy.
• Staff the parts counter and promote routine parts orders for efficiency.
• Assist in development of the customer portal and training for customers.
• Adhere to safety policies and drive required travel as needed.

Skills

Customer service

Communication

Problem solving

Self-motivation

Excel

MS Office

Driving

Education

Bachelor’s degree

Tools

MS Office

Excel

Outlook

Job description

Dobbs Equipment is seeking an experienced Product Support Sales Rep (PSSR) to be a visible customer support leader in Melbourne, FL. You will aggressively pursue product support opportunities with existing and new customers to achieve revenue and profitability objectives.

Key duties include calling on customers, updating the Dobbs Equipment database, promoting the customer portal, and coordinating parts and service. Travel and safety compliance are required.