Product Support Sales Specialist

Dobbs Equipment, LLC; Walterboro (SC); On-site; USD 55,000 - 85,000; Full time

Job summary

Dobbs Equipment, LLC is seeking an experienced Product Support Sales Rep (PSSR) to lead customer support activities within their territory. This role emphasizes aggressive pursuit of product support opportunities with existing and new customers to meet monthly revenue and profitability objectives.

The candidate should have strong customer service background, valid driver's license, and be willing to travel as needed to support sales and service efforts.

Qualifications

• Bachelor’s degree or equivalent from four-year college or a minimum of 3 years related experience and/or training; or equivalent combination of education and experience.
• Valid Driver’s License and maintain a clean driving record.
• Ability to communicate effectively with teammates and customers.
• Strong problem-solving skills.
• Must be able to self-manage/self-motivate.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.

Responsibilities

• Call on all customers in your assigned territory to maximize product support revenue and profitability.
• Ensure database is updated, including customer unit fleet details.
• Monitor local customer and competitive trends and provide recommendations to management.
• Ensure customer satisfaction and promptly resolve disputes per company policies.
• Staff the parts counter and promote routine parts orders for efficiency.
• Develop the customer portal by educating and training customers.

Skills

Customer Service

Valid Driver's License

Self-motivation

Effective communication

Problem solving

MS Office (Excel, Outlook)

Education

Bachelor’s degree or equivalent

3+ years related experience

Job description

Dobbs Equipment, LLC is seeking an experienced Product Support Sales Rep (PSSR) to lead customer support activities within their territory. This role emphasizes aggressive pursuit of product support opportunities with existing and new customers to meet monthly revenue and profitability objectives.

The candidate should have strong customer service background, valid driver's license, and be willing to travel as needed to support sales and service efforts.