Pest Control Service Manager - Lead Field Teams & Growth

The Shield Companies; Town of Islip (NY); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Comprehensive benefits package

401(k) with match

Employee discounts on services

EAP

Job summary

EcoShield Pest Solutions seeks a Service Manager to lead field teams delivering services to our recurring customers. You will hire, onboard, train, and develop Service Technicians, while coaching performance and ensuring top-tier customer experience.

You will monitor routes, service quality, safety, and metrics, and support field operations by running routes, handling escalations, and managing expenses within budget. This role emphasizes safety, compliance, and growth opportunities.

Qualifications

• 2+ years pest control experience and previous management experience preferred.
• Must be 21 years of age or older and possess a valid driver's license with 3+ consecutive years of driving history.
• High School Diploma or GED is required.
• Earn and maintain state-required pest control training and licensing if applicable.

Responsibilities

• Recruit, onboard, train, coach, and develop Service Technicians to support team performance and growth.
• Provide ongoing field coaching, feedback, and accountability to ensure quality, productivity, safety, and customer experience.
• Monitor performance metrics like route efficiency, service completion, customer retention, and inventory usage; collaborate with Field Managers, Technicians and Sales to improve execution.
• Support field operations by running service routes, auditing tickets, assisting with incident reporting, and managing expenses within budget.
• Make day-to-day operational decisions on service delivery, scheduling, escalations, and resource allocation within guidelines.
• Promote adherence to safety standards, policies, and regulatory requirements for a safe, compliant service team.

Skills

Pest control experience

Management experience

Driver's license

Driving history 3+ years

Education

High School Diploma or GED

Pest control license (if applicable)

Job description

EcoShield Pest Solutions seeks a Service Manager to lead field teams delivering services to our recurring customers. You will hire, onboard, train, and develop Service Technicians, while coaching performance and ensuring top-tier customer experience.

You will monitor routes, service quality, safety, and metrics, and support field operations by running routes, handling escalations, and managing expenses within budget. This role emphasizes safety, compliance, and growth opportunities.