Territory Operations Lead — Growth and Service Excellence

OpenWorks | Facility Management; United States; À distance; USD 75 000 - 110 000; Plein temps

Résumé du poste

OpenWorks | Facility Management is seeking an Operations Manager to own the success of an assigned territory by ensuring service delivery, strong provider performance, and long-term customer satisfaction. You will build relationships, solve problems, and drive operational excellence.

This hands-on role requires ownership, process improvement, and the ability to turn data into actionable insights while managing multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree in Business, Operations Management, or related field.
• 3–7 years of experience in operations or similar roles.
• Strong problem-solving and data analysis skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsabilités

• Own the operational performance of your assigned territory.
• Build strong relationships with customers and service providers to ensure exceptional service.
• Drive customer retention and identify opportunities for territory growth.
• Support provider performance, accountability, and territory coverage.
• Identify operational challenges and implement practical solutions.
• Analyze performance metrics and use data to improve results.
• Partner cross-functionally to resolve issues and continuously improve operations.

Connaissances

Problem solving

Data analysis

Relationship building

Formation

Bachelor’s degree in Business, Operations Management, or related field

Description du poste

OpenWorks | Facility Management is seeking an Operations Manager to own the success of an assigned territory by ensuring service delivery, strong provider performance, and long-term customer satisfaction. You will build relationships, solve problems, and drive operational excellence.

This hands-on role requires ownership, process improvement, and the ability to turn data into actionable insights while managing multiple priorities in a fast-paced environment.