Operations Manager - Chicago, IL

OpenWorks | Facility Management; Illinois; On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Inclusive environment

Collaborative team

Opportunity to grow with the company

Job summary

OpenWorks is seeking an Operations Manager to own the success of a territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. This hands-on role requires taking ownership, improving processes, and making an impact every day.

You will build relationships, solve problems, and drive operational excellence to retain customers and grow the business across multiple locations.

Qualifications

• Bachelor's degree in Business, Operations Management, or related field.
• 3–7 years' experience in operations, business operations, account management, or a similar role.
• Strong problem-solving, communication, and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience turning data insights into action.
• Proficiency with Excel and business systems.

Responsibilities

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

Skills

Problem solving

Data analysis

Communication

Ownership

Organization

Multitasking

Education

Bachelor's degree in Business/Operations or related field

Tools

Microsoft Excel

CRM systems

ERP systems

Project management software

Job description

About OpenWorks

OpenWorks is a national facilities services company with more than 40 years of experience helping multi-location businesses create cleaner, healthier, and more efficient workplaces.

About OpenWorks

OpenWorks is a national facilities services company with more than 40 years of experience helping multi-location businesses create cleaner, healthier, and more efficient workplaces.

We're a people-first organization that believes our success starts with our employees. By investing in our team, embracing continuous improvement, and building strong partnerships with customers and franchise owners, we're creating innovative solutions that drive lasting results.

About The Role

As an Operations Manager, you'll own the success of an assigned territory by ensuring exceptional service delivery, strong provider performance, and long-term customer satisfaction. You'll build relationships, solve problems, and drive operational excellence that helps retain customers and grow the business. This is a hands-on role for someone who enjoys taking ownership, improving processes, and making an impact every day.

What You'll Do

• Own the operational performance of your assigned territory
• Build strong relationships with customers and service providers to ensure exceptional service
• Drive customer retention and identify opportunities for territory growth
• Support provider performance, accountability, and territory coverage
• Identify operational challenges and implement practical solutions
• Analyze performance metrics and use data to improve results
• Partner cross-functionally to resolve issues and continuously improve operations

What You Bring

• Bachelor's degree in Business, Operations Management, or a related field (or equivalent experience)
• 3-7 years of experience in operations, business operations, account management, or a similar role
• Strong problem-solving and decision-making skills
• Experience managing multiple priorities in a fast-paced environment
• Ability to analyze data and turn insights into action
• Excellent communication and relationship-building skills
• High level of ownership, accountability, and organization
• Proficiency with Microsoft Excel and business systems such as CRM, ERP, or project management software

Why OpenWorks?

• Make a direct impact on customer success and territory growth
• Grow your career with a collaborative, forward-thinking team
• Contribute to projects and initiatives that directly shape our company's success
• Collaborate with diverse teams and stakeholders across the organization
• Competitive compensation, benefits, and the opportunity to grow your career in a forward-thinking and inclusive Environment