Territory Customer Success Specialist

ApplicantPool; Sutherlin (OR); On-site; USD 42,000 - 62,000; Full time

Job summary

Orenco Systems, Inc. is seeking an intermediate Customer Account Specialist I to support customers and regional sales teams in the Sutherlin, Oregon area. You will assist customers by answering questions, quoting products, processing orders, and documenting feedback to ensure satisfaction.

The role emphasizes safety, accuracy, and proactive communication with distributors and internal teams, with opportunities to contribute to process improvements and customer retention initiatives.

Qualifications

• Two-year degree in business or a technical field.
• At least 12 months as a Technical Service Representative II or 5+ years in customer service.
• Able to travel.
• Strong verbal and written communication skills.
• Good organizational and problem-solving abilities.

Responsibilities

• Provide technical support and process orders within the territory.
• Answer product and service questions and prepare quotes for standard and custom products.
• Maintain CRM records and document customer interactions.
• Coordinate with multiple departments to fulfill orders and manage warranties.

Skills

Communication skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Travel readiness

Education

Two-year degree in business or technical field

Tools

CRM software

Word processing

Spreadsheets (Excel)

Email applications

Job description

Orenco Systems, Inc. is seeking an intermediate Customer Account Specialist I to support customers and regional sales teams in the Sutherlin, Oregon area. You will assist customers by answering questions, quoting products, processing orders, and documenting feedback to ensure satisfaction.

The role emphasizes safety, accuracy, and proactive communication with distributors and internal teams, with opportunities to contribute to process improvements and customer retention initiatives.