Senior Customer Account & Solutions Specialist

Orenco Systems, Inc.; Sutherlin (OR); On-site; USD 67,000 - 81,000; Full time

Job summary

Orenco Systems, Inc. seeks a Senior Customer Account Specialist to support customers and regional sales teams. The role includes answering questions, quoting products, processing orders, and documenting feedback to improve service.

The position emphasizes training the Customer Service Team, ensuring order accuracy, and maintaining customer satisfaction across the territory. Willingness to travel is required.

Qualifications

• At least twelve months experience as a Customer Account Specialist II or equivalent.
• Strong organizational and written/verbal communication skills.
• Willingness to travel for regional coverage and meetings.

Responsibilities

• Provide technical product/service information and quotes to customers.
• Process orders and oversee order fulfillment and returns.
• Maintain CRM with accurate customer data and interactions.
• Support regional sales and assist in distributor accounts.

Skills

Customer service

Communication skills

Team leadership

Problem solving

Travel willing

Education

Bachelor's degree in business or related field

Job description

Orenco Systems, Inc. seeks a Senior Customer Account Specialist to support customers and regional sales teams. The role includes answering questions, quoting products, processing orders, and documenting feedback to improve service.

The position emphasizes training the Customer Service Team, ensuring order accuracy, and maintaining customer satisfaction across the territory. Willingness to travel is required.