Customer-Focused Auto Parts Specialist

O'Reilly Automotive Stores; Keizer (OR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k with Employer Contributions

Stock Purchase Plan

Tuition Educational Assistance

Career Growth Opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers in Keizer, OR. You will greet customers, help select merchandise, and support store management in daily tasks while maintaining accuracy in cash handling and returns.

Proficiency in multiple languages is encouraged, with experience in automotive parts and related systems. The role includes opportunities for growth within a stable, nationwide retailer and requires teamwork and excellent

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service.
• Must multitask handling in-store and phone customers.
• Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages (Spanish highly desired).

Responsibilities

• Greet customers and assist with merchandise selection.
• Promote customer service programs (Hi-5, Low Price Guarantee, etc.).
• Assist professional customers and installers as needed.
• Handle cash drawer, payments, and returns per policy.
• Answer store calls, lookup parts, and quote prices.
• Address and resolve customer complaints professionally.
• Support image maker and planogram updates, stocking, and cleaning.
• Perform daily store operations and test equipment per training.
• Provide in-store services and drive deliveries when needed.
• All other duties as assigned.

Skills

Customer service

Multitasking

Part lookup

Spanish

Weatherly index

ASE cert

Auto parts

Tools

Weatherly index

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide top-tier service to retail and installer customers in Keizer, OR. You will greet customers, help select merchandise, and support store management in daily tasks while maintaining accuracy in cash handling and returns.

Proficiency in multiple languages is encouraged, with experience in automotive parts and related systems. The role includes opportunities for growth within a stable, nationwide retailer and requires teamwork and excellent