Entry-Level Technical Support Specialist - Water Systems

Orenco-Systems; Sutherlin (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

Orenco Systems, Inc. in Oregon seeks an entry-level Technical Service Representative I to support customers by answering product questions, processing orders, and documenting feedback. You will work with a team that values safety, reliability, and customer first.

Responsibilities include assisting customers with product needs, troubleshooting installation and maintenance, and using CRM to log interactions. A high school diploma is required, with a two-year technical degree a plus, and light

Qualifications

• A high school diploma is required.
• A two year degree in a technical course of study and/or college coursework in biological sciences and math is a plus.

Responsibilities

• Documents tasks and customer interactions in CRM.
• Assists customers in determining needs and offering appropriate solutions.
• Troubleshoots and assists end users with installation, repair, and maintenance.
• Provides order status and shipment information.
• Travels as needed to support department needs.

Skills

Customer service

Sales

Communication

CRM

Problem solving

Organization

Education

High school diploma

Two-year technical degree

Tools

CRM software

Job description

Orenco Systems, Inc. in Oregon seeks an entry-level Technical Service Representative I to support customers by answering product questions, processing orders, and documenting feedback. You will work with a team that values safety, reliability, and customer first.

Responsibilities include assisting customers with product needs, troubleshooting installation and maintenance, and using CRM to log interactions. A high school diploma is required, with a two-year technical degree a plus, and light