Territory Customer Success & Accounts Specialist

Saint-Gobain; Malvern (Chester County); On-site; USD 55,000 - 85,000; Full time

Job summary

Saint-Gobain is seeking an Account Manager to manage assigned territory accounts, build trusted relationships, and deliver world-class service. You will process orders efficiently, address product quality concerns, and resolve service issues promptly.

You will collaborate with customers, sales reps, Credit, Logistics, and suppliers to track shipments, availability, and credits, while maintaining up-to-date account records and reports.

Qualifications

• Requires high school degree and experience in sales, call center, product support, or account management.
• Excellent written and verbal communication and strong relationship management skills.
• Ability to adapt and solve problems in a fast-paced environment.

Responsibilities

• Maintain constant contact with customers, sales representatives, Credit department, Logistics and suppliers regarding information on scheduled shipments, product availability and credit status.
• Prepare various forms and reports for assigned territory such as open orders, allocation summaries and other necessary documents to facilitate effective business operations.
• Assist customers in an empathetic manner with questions and concerns regarding product quality, shortages, and damages, billing errors and delayed deliveries.
• Maintain customer accounts with up-to-date information, and maintains and updates multiple shared documents for the Customer Service team and Gypsum Business Unit.
• Must exhibit high personal values, and actively strive to Cultivate Customer Intimacy, Act as an Entrepreneur, Innovate, Be Agile and Contribute to our Open and Engaging Culture.

Skills

Customer relationship

Sales experience

Communication skills

Interpersonal skills

Problem solving

Adaptability

Education

High school diploma

Tools

SAP

Microsoft Office

Job description

Saint-Gobain is seeking an Account Manager to manage assigned territory accounts, build trusted relationships, and deliver world-class service. You will process orders efficiently, address product quality concerns, and resolve service issues promptly.

You will collaborate with customers, sales reps, Credit, Logistics, and suppliers to track shipments, availability, and credits, while maintaining up-to-date account records and reports.