Ownership-Driven Customer Account Specialist

Charter Next Generation; Montague (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Employee Ownership

Medical/Dental/Vision insurance

Holiday Pay

Paid vacation

401(k) with company match

Performance-based bonuses

Career advancement opportunities

Job summary

Charter Next Generation in Turners Falls, MA is seeking a Customer Account Specialist to manage key accounts, build long‑term relationships, and ensure on‑time delivery and customer satisfaction. This onsite role emphasizes communication, problem solving, and strategic account stewardship within a growing packaging solutions network.

You will collaborate with internal teams, present product options, and help grow revenue with regional customers while upholding exceptional service.

Qualifications

• Career experience or bachelor's degree will be considered.
• Excellent interpersonal skills.
• Ability to relate to people at all levels of the organization including diverse cultures.
• Demonstrated skill in organizing work, setting priorities, and sound decision‑making.
• Strong work and personal ethics.
• Natural relationship builder with integrity, reliability, and maturity
• Ability to work in a fast‑paced ever‑changing dynamic environment.

Responsibilities

• Be the primary point of contact and build long‑term relationships with customers.
• Help customers through email, phone, online presentations, screen‑share and in person meetings.
• Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of our products according to customer needs and objectives.
• Communicate clearly the progress of orders and shipments.
• Schedule, track, communicate with transportation groups.
• Forecast and track key account metrics.
• Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Responsible for keeping current clients satisfied and delivering exceptional client service on a day‑to‑day basis.
• Drive profitable growth with current and new customers, focusing on regional customers.
• Be the primary interface for the customer within the Company; engage other internal departments and management with Customer meetings to meet Company objectives.
• Lead external communications to the Customer from other internal functions including Quality, Operations, and Technical.
• Make recommendations and implement price changes and new contract/agreements.
• Develop and monitor Sales Forecasts and communicate changes to Leadership.
• Participate in internal meetings and trainings.
• Reviewing account activity reports to identify opportunities to increase sales or retain existing customers.
• Working with senior management to develop and execute sales strategies designed to increase revenue
• Monitor and analyse customer's usage of our product
• Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
• Liaison between the customer and internal teams

Job description

Charter Next Generation in Turners Falls, MA is seeking a Customer Account Specialist to manage key accounts, build long‑term relationships, and ensure on‑time delivery and customer satisfaction. This onsite role emphasizes communication, problem solving, and strategic account stewardship within a growing packaging solutions network.

You will collaborate with internal teams, present product options, and help grow revenue with regional customers while upholding exceptional service.