Client Success & Accounts Manager

Oldcastle APG; Brooksville (FL); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Wellness program

Inclusive culture

Job summary

Oldcastle APG, a CRH company, is seeking a Customer Service Account Manager for onsite work in Brooksville, FL or Nephi, UT. You will be the primary contact for assigned accounts, ensuring exceptional customer satisfaction through relationship management, inquiries, and prompt issue resolution.

You will partner with the Territory Manager to build long-term relationships, manage order statuses, credit holds, warranty communications, and collaborate with the quoting/takeoff team to respond within

Qualifications

• Bachelor’s degree or equivalent work experience in sales or customer service.
• Experience with CRM databases or ability to learn all aspects of current CRM databases.
• Strong phone presence and ability to make/take dozens of calls per day.

Responsibilities

• Actively support responsible customers and outside sales team member to fully understand all customer needs.
• Active follow-up with customers regarding open orders, order status, order delays and all other order information.
• Ensure ongoing client satisfaction and loyalty through proactive engagement.
• Partner with outside sales team member to accurately and efficiently set up new customers accounts.
• Manage customer order status, following up with accounts receivable team to resolve all credit holds.
• Handle escalated client issues with professionalism and efficiency.
• Point person for warranty communication with responsible customers and ensure quick resolution.
• Collaborate with quoting/takeoff team to respond within 24-48 hours.
• Point person for technical questions and liaise with technical team for replies.
• Point person for quality/freight/damage/claims issues; coordinate with RA team to resolve.

Skills

Customer service

Communication

Multi-tasking

CRM knowledge

Education

Bachelor’s degree or equivalent

Tools

CRM software

Microsoft Office

Job description

Oldcastle APG, a CRH company, is seeking a Customer Service Account Manager for onsite work in Brooksville, FL or Nephi, UT. You will be the primary contact for assigned accounts, ensuring exceptional customer satisfaction through relationship management, inquiries, and prompt issue resolution.

You will partner with the Territory Manager to build long-term relationships, manage order statuses, credit holds, warranty communications, and collaborate with the quoting/takeoff team to respond within