Territory Clinical Manager

SPG; San Diego (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

SPG in San Diego, CA is seeking a Clinical Manager to oversee all patient care services and personnel. The role coordinates patient care, supervises clinical staff, and ensures care is delivered safely and effectively.

It leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions. The Clinical Manager will oversee operations, ensure compliance with state and federal regulations, provide backup leadership, coordinate care plans

Qualifications

• Must be a graduate from an approved school of professional nursing and licensed as a registered nurse in the state of operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health.
• Experience managing RN services in the home, community, or clinic is preferred.
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured and able to travel to all business locations.

Responsibilities

• Oversee day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.
• Ensure regulatory compliance by directing care delivery to align with professional standards, agency policies, and state and federal regulations.
• Provide leadership and backup support by acting as leader in absence of Territory Administrator and covering PCM and CSS roles as needed.
• Coordinate patient care by managing intake and referrals with an interdisciplinary team to develop and update individualized care plans.
• Drive quality and assessment by evaluating care quality and collaborating on transfers and discharges.
• Manage OASIS and discharge data by reviewing discharge assessment data and overseeing discharge processes.
• Lead Quality Improvement (QAPI) initiatives, tracking incidents and implementing corrective actions.
• Maintain survey readiness and analytics, conducting audits and managing HHCAHPS distribution.
• Oversee emergency preparedness planning, activation, reporting, and ongoing monitoring.

Job description

The Clinical Manager oversees all patient care services and personnel. Key responsibilities include coordinating patient care, supervising and coaching clinical staff, and ensuring care is delivered safely and effectively. Additionally, the role leads CHAP and regulatory survey readiness, drives QAPI initiatives, and monitors patient satisfaction and complaint resolutions.

Responsibilities

• Oversee Operations: Manage day-to-day clinical and administrative office operations, serving as a primary point of contact for staff and patients during operating hours.

• Ensure Regulatory Compliance: Direct care delivery to align with professional standards, agency policies, and state and federal regulations.

• Provide Leadership & Backup Support: Serve as acting leader in the absence of the Territory Administrator and provide coverage for Patient Care Manager (PCM) and Clinical Services Specialist (CSS) roles as needed.

• Coordinate Patient Care: Manage the intake and referral process while collaborating with an interdisciplinary team to develop, execute, and continuously update individualized care plans.

• Drive Quality & Assessment: Evaluate care quality, assess ongoing patient needs, and collaborate with clinicians and physicians on transfers and discharges.

• Manage OASIS & Discharge Data: Review discharge assessment data, edit/lock Discharge OASIS forms, and oversee discipline-only discharges.

• Lead Quality Improvement (QAPI): Direct QAPI initiatives, participate in quality assurance activities, track incidents, analyze trends, and implement effective corrective action plans.

• Maintain Survey Readiness & Analytics: Maintain accreditation and survey readiness, conduct detailed audit reviews, and manage HHCAHPS survey distribution within SHP.

• Oversee Emergency Preparedness: Lead Emergency Preparedness Planning (EPP), including activation, post-activation reporting, and ongoing event monitoring.

Qualifications

• Graduate from an approved school of professional nursing and currently licensed to practice as a registered nurse in the state of agency operation.
• 5 yrs RN experience with 2 yrs or more supervisor experience in Home Health
• Experience managing RN services in the home, community, or clinic is preferred
• Licensed to practice as a registered nurse in the state of agency operation.
• Must possess and maintain valid CPR certification while employed in a clinical role.
• Must be a licensed driver with an automobile that is insured in accordance with state and/or organization requirements and is in good working order. Ability to travel to all business locations.