Territory Account Specialist

Solenis LLC; Iowa (LA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Territory Account Specialist to manage customer relationships and deliver exceptional service in the cleaning and sanitation sector. This dynamic role involves maintaining and repairing chemical dispensing systems, ensuring customer satisfaction through effective communication and technical support. Ideal candidates will have field service experience and a knack for problem-solving. Join a forward-thinking company that values its people, offering competitive compensation and comprehensive benefits. If you thrive in a fast-paced environment and enjoy tackling complex challenges, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Wellness Programs

Learning Opportunities

Qualifications

• 1+ years of field service experience maintaining industrial equipment.
• High School diploma or equivalent required.

Responsibilities

• Manage customer relationships and ensure satisfaction with cleaning solutions.
• Conduct routine visits and maintain existing equipment.

Skills

Field Service Experience

Customer Relationship Management

Technical Problem Solving

Attention to Detail

Communication Skills

Time Management

Education

High School Diploma

Tools

Salesforce

Power Tools

Microsoft Excel

Google Apps

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized four years in a row. For more information about Solenis, please visit www.solenis.com.

POSITION SUMMARY:

The Territory Account Specialist manages Diversey's businesses within their assigned territory. This role involves surveying, installing, maintaining, and repairing chemical dispensing platforms and leased dish machines at customer sites. The individual will deliver value propositions and meet contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. Building and maintaining strong customer relationships is essential. The position utilizes emerging electronic technology for communication, reporting, and auditing. It is a field/remote position based in the Des Moines, IA area.

RESPONSIBILITIES:

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users, supervisors, managers).
• Adhere to policies, procedures, and best practices raised by the EHS department to ensure a secure environment.
• Conduct routine visits, maintain existing customer equipment, and install new equipment as needed, following standard operating procedures.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory levels, place purchasing orders, and ensure program compliance.
• Serve as the voice of the customer by recapping focus areas, following up on issues, and capturing customer satisfaction.
• Diagnose and resolve technical problems or conditions.
• Manage inventory levels in company vehicle and storage units.
• Repair leased dish machines and equipment according to priorities and service agreements.
• Complete administrative duties such as timesheets, follow-up on orders, and documenting equipment/parts consumption.
• Complete paid annual training and mandatory safety training.

REQUIRED QUALIFICATIONS:

• Candidates must reside near Des Moines, IA.
• High School diploma or equivalent required.
• At least 1 year of field service experience maintaining industrial equipment or selling cleaning solutions/equipment to hospitality/food service businesses.
• Availability for emergency support during evenings, nights, weekends, and holidays.
• Proficiency with email, Excel, Word, Google Apps, and mobile apps.
• Valid US Driver's License with a good driving record and ability to drive long distances.
• Physical ability to move objects up to 40 lbs and perform precise work in limited spaces.
• Experience with power tools, plumbing, and electrical skills.
• Professional attitude, self-motivated, with attention to detail, time management, communication, decision-making, and organizational skills.
• Ability to work cross-functionally to meet company goals.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce (FSL).

WHAT WE OFFER:

• Comprehensive benefits including medical, dental, vision, life insurance, 401(k), and more.
• Paid time off, wellness programs, learning, and development opportunities.

#LI-DS1

We recognize that candidates may not meet every qualification. If your experience is somewhat different but you believe you can add value, we encourage you to apply.

At Solenis, our greatest asset is our people. We offer competitive compensation, benefits, and growth opportunities. Join us if you enjoy solving complex challenges in a dynamic environment.

Solenis is an Equal Opportunity Employer, including Minorities, Women, Veterans, and Disabled individuals. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or veteran status. Discrimination based on disability is also prohibited.

For assistance with your application, contact Solenis Talent Acquisition at [e-mail]