Territory Account Specialist

Solenis LLC; Council Bluffs (IA); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Territory Account Specialist to manage customer relationships and service chemical dispensing platforms in the Des Moines area. This role offers the opportunity to engage with diverse clients in the hospitality sector, ensuring they receive top-notch service and support. The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work independently. With a commitment to sustainability and innovation, this company provides a dynamic work environment where your contributions will make a real impact. Join a team that values your expertise and dedication to customer satisfaction.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Paid Time Off

Wellness Programs

Learning Opportunities

Qualifications

• 1+ years of field service experience in hospitality or food service.
• Strong technical skills with industrial equipment and cleaning solutions.
• Ability to manage customer relationships and provide excellent service.

Responsibilities

• Manage chemical dispensing platforms and leased dish machines.
• Train customers on equipment use and safety procedures.
• Diagnose and resolve technical issues at customer sites.

Skills

Field Service Experience

Customer Relationship Management

Technical Problem Solving

Communication Skills

Time Management

Attention to Detail

Education

High School Diploma or Equivalent

Tools

Salesforce

Google Apps

Excel

Word

Power Tools

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized four years in a row. For more information about Solenis, please visit www.solenis.com.

POSITION SUMMARY:

The Territory Account Specialist manages Diversey's businesses within their assigned territory. The role involves surveying, installing, maintaining, and repairing chemical dispensing platforms and leased dish machines at customer sites. Responsibilities include delivering value propositions, meeting service level agreements, and building strong customer relationships, primarily in laundry, kitchen, and housekeeping applications. This position utilizes emerging electronic technology for communication, reporting, and auditing. It is a field/remote position based in the Des Moines, IA area.

RESPONSIBILITIES:

1. Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
2. Establish excellent relationships at all customer organization levels (end users, supervisors, managers).
3. Adhere strictly to policies, procedures, and safety practices as mandated by the EHS department.
4. Conduct routine visits, maintain existing equipment, and install new equipment as needed, following standard operating procedures.
5. Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
6. Manage inventory levels, purchase orders, and ensure program compliance.
7. Act as the voice of the customer by recapping focus areas, following up on issues, and capturing customer satisfaction.
8. Diagnose and resolve technical problems or conditions.
9. Manage inventory in company vehicles and storage units.
10. Repair leased dish machines and equipment according to priorities and service agreements.
11. Complete administrative duties such as timesheets, purchase orders, and documentation of equipment/parts usage.
12. Participate in paid annual training and mandatory safety programs.

REQUIRED QUALIFICATIONS:

• Residence in the vicinity of Des Moines, IA.
• High School diploma or equivalent.
• At least 1 year of field service experience maintaining industrial equipment or selling cleaning solutions/equipment to hospitality/food service businesses.
• Availability for emergency support during evenings, nights, weekends, and holidays.
• Proficiency with email, Excel, Word, Google Apps, and mobile apps.
• Valid US Driver's License with a good driving record and ability to drive long distances.
• Physical ability to move objects up to 40 lbs and perform precise work in limited spaces.
• Experience with power tools, plumbing, and electrical skills.
• Professional attitude, self-motivated, with strong attention to detail, time management, communication, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

PREFERRED QUALIFICATIONS:

• Experience with Salesforce (FSL).

WHAT WE OFFER:

Comprehensive benefits including medical, dental, vision, life insurance, 401(k), paid time off, wellness programs, and learning opportunities.

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We recognize that candidates may not meet every qualification but encourage those with relevant experience to apply.

At Solenis, our people are our greatest asset. We offer competitive compensation, benefits, and professional growth opportunities. Join us if you enjoy solving complex challenges.

Solenis is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

For application assistance, contact Solenis Talent Acquisition at [e-mail]