Territory account specialist-Maryland /DC

Solenis LLC; Maryland; Remote; USD 51,000 - 73,000; Full time

Job summary

Join a forward-thinking company as a Territory Account Specialist, where you'll manage chemical dispensing systems and build strong customer relationships. This is a dynamic field position that requires technical skills and a commitment to customer satisfaction. You'll be part of a team that values innovation and sustainability in the cleaning and sanitation industry. With opportunities for professional growth and a supportive work environment, this role offers a chance to make a real impact while enjoying competitive compensation and comprehensive benefits.

Benefits

Medical insurance

Dental insurance

Vision insurance

401K

Professional growth opportunities

Qualifications

• 1+ years of field service experience in industrial equipment maintenance.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Manage chemical dispensing platforms and leased dish machines.
• Ensure outstanding customer experiences and maintain equipment.

Skills

Field service experience

Customer relationship management

Technical problem-solving

Communication skills

Time management

Attention to detail

Education

High School diploma or equivalent

Tools

Salesforce (FSL)

Power tools

Computer skills (Excel, Word, Google Apps)

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 US Best Managed Company, recognized four years in a row. For more information about Solenis, please visit www.solenis.com.

What you'll do

The Territory Account Specialist manages Diversey's businesses within their assigned territory. The role involves surveying, installing, maintaining, and repairing chemical dispensing platforms and leased dish machines at customer sites. The individual will deliver the value proposition and meet contracted service level agreements for primarily laundry, kitchen, and housekeeping applications. Building and maintaining strong customer relationships is essential. This is a field, remote position, utilizing emerging electronic technology for communication, reporting, and auditing.

What you're responsible for

• Ensure customers have an outstanding experience with the Diversey cleaning and sanitation program.
• Establish excellent relationships at all customer organization levels (end users, supervisors, managers).
• Adhere to policies, procedures, and best practices raised by the EHS department to ensure a secure environment.
• Install equipment following Standard Operating Procedures.
• Conduct routine visits and maintain existing customer equipment in working condition.
• Train customers on safe equipment use, Safety Data Sheets, cleaning procedures, and product information.
• Check inventory levels, process purchasing orders, and ensure program compliance.
• Serve as the voice of the customer by recapping focus areas, following up on issues, and capturing customer satisfaction.
• Diagnose and resolve technical problems or conditions.
• Manage inventory levels in the company vehicle and storage units.
• Repair leased dish machines and equipment according to priorities and service agreements.
• Complete administrative duties such as daily timesheets, follow-up on purchasing orders, documenting equipment/parts consumption, and reviewing weekly customer visit plans with your manager.
• Participate in paid annual training and mandatory safety training.

What qualifications you must have

• High School diploma or equivalent.
• At least 1 year of field service experience maintaining industrial equipment or selling cleaning solutions/equipment to hospitality or food service businesses.
• Availability to support emergency calls during evenings, nights, weekends, and holidays.
• Computer skills including email, Excel, Word, Google Apps, and mobile apps.
• Valid US Driver's License with a good driving record and ability to drive long distances.
• Physical ability to move objects up to 40 lbs and perform precise work in limited spaces.
• Proficiency with power tools, plumbing, and electrical skills.
• Professional attitude, self-motivated and self-directed.
• Strong attention to detail, time management, communication, decision-making, interpersonal, and organizational skills.
• Ability to work cross-functionally to achieve company goals.

What qualifications are a plus

• Experience with Salesforce (FSL).

We recognize that candidates may not meet every qualification. If your experience differs but you believe you can add value, we encourage you to apply.

At Solenis, our greatest asset is our people. We offer competitive compensation, comprehensive benefits including medical, dental, vision, 401K, and opportunities for professional growth. If you enjoy solving complex challenges in a dynamic environment, consider joining our team.

Solenis is an Equal Opportunity Employer and values diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

For assistance with your application, contact Solenis Talent Acquisition at [e-mail]

The expected compensation range is $51,800 to $72,555 plus discretionary bonuses, depending on experience and other factors.