Terminal Support Specialist

The Kenan Advantage Group; Neville Township (Allegheny County); On-site; USD 35,000 - 48,000; Full time

Job summary

The Kenan Advantage Group in Neville Island, PA, is seeking a Terminal Support staffer to help run day-to-day office operations at the Neville Island terminal.

You will handle mail, driver paperwork, document imaging, data entry, order setup, and frontline customer contacts. A high school diploma and basic Microsoft Office skills are required.

This on-site role emphasizes accuracy, timely communication, and teamwork to ensure smooth dispatches and reliable service.

Qualifications

• High school diploma or equivalent required.
• Basic knowledge of Microsoft Office applications.

Responsibilities

• Organize and sort incoming mail and paperwork.
• Verify driver paperwork for each load.
• Image/scan documents into the dispatch system.
• Enter information into customer systems as necessary.
• Accept orders from customers and set up dispatch.
• Answer phones at the terminal and resolve questions.
• Respond to customer billing and load status inquiries.
• Investigate unassigned miles, hours violations, and anomalies.
• Order office supplies.
• Process payroll.

Skills

Microsoft Office

Education

High school diploma or equivalent

Job description

The Kenan Advantage Group in Neville Island, PA, is seeking a Terminal Support staffer to help run day-to-day office operations at the Neville Island terminal.

You will handle mail, driver paperwork, document imaging, data entry, order setup, and frontline customer contacts. A high school diploma and basic Microsoft Office skills are required.

This on-site role emphasizes accuracy, timely communication, and teamwork to ensure smooth dispatches and reliable service.