Tenant Services & Property Operations Coordinator

WMFHA; Philadelphia, Northern (Philadelphia County, KY); Hybrid; USD 65,000 - 75,000; Full time

Job summary

WMFHA is seeking a detailed Tenant Services Coordinator to support daily operations of a large Northeast Philadelphia retail center. You will be the main tenant contact, dispatch maintenance, and manage work orders in the building management system.

You’ll also assist with move-ins/outs, COIs, rent processing, vendor bill-backs, AP/PO workflows, and annual budgeting. Strong organization and MS Office skills are essential.

Qualifications

• Bachelor’s degree in a related field or equivalent experience/training.
• 2+ years of commercial property management or related experience.
• Strong understanding of leases, lease terms, and critical dates preferred.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) required.
• Experience with Yardi Voyager strongly preferred.
• Excellent organizational, communication, and customer service skills.

Responsibilities

• Serve as the primary point of contact for tenants, handling calls, emails, and walk-ins while dispatching maintenance and entering work orders.
• Coordinate tenant communications, maintain records, order office supplies, and manage mail and admin tasks.
• Assist with tenant move-ins/outs, issue access cards, coordinate events, and prepare notices.
• Track COIs for tenants/vendors and ensure compliance with building requirements.
• Support AR process: trackers, rent payments, delinquency reports, statements, and notices.
• Assist with tenant bill-backs by reviewing work orders and vendor readings.
• Process AP: code invoices, verify docs, and approve timely payments.
• Create and process purchase orders with required documentation.
• Support annual budget prep, financial reporting, and operational admin tasks.
• Track insurance claims and coordinate related communications.

Skills

Tenant services coordination

Customer service

Organization

Communication

Microsoft Office

Education

Bachelor’s degree or equivalent experience

Tools

Yardi Voyager

Job description

WMFHA is seeking a detailed Tenant Services Coordinator to support daily operations of a large Northeast Philadelphia retail center. You will be the main tenant contact, dispatch maintenance, and manage work orders in the building management system.

You’ll also assist with move-ins/outs, COIs, rent processing, vendor bill-backs, AP/PO workflows, and annual budgeting. Strong organization and MS Office skills are essential.