Tenant Services & Operations Coordinator

CBRE HV; Baltimore (MD); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k)

Paid holidays/vacation

Job summary

CBRE Group, Inc. is seeking a Tenant Services Coordinator to oversee coordination of departmental and financial activities within property management. You will improve service delivery, manage forecasts, and ensure data integrity across systems.

Responsibilities include contract execution support, invoicing reviews, onboarding, client termination processes, and collaboration with HR and senior management to enhance operational compliance.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understanding of processes, procedures, systems, and concepts within own job function.
• Ability to evaluate and communicate unusual and/or complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook) and strong organizational skills.
• Advanced math skills (percentages, discounts, markups).

Responsibilities

• Work with a Market Leader to identify opportunities to improve service delivery to customers.
• Create monthly forecasting reports and present to management.
• Verify the database of management and leasing contract information is accurate and up to date.
• Review and approve vendor invoices, billings, expense reports, receivables and contract execution process.
• Support the contract execution process.
• Responsible for review of data integrity across systems.
• Ensure compliance with company policy, real estate law, and guidelines.
• Train new team members on policies, procedures, processes and governance.
• Support the People/HR transition team to onboard incumbent staff.
• Manage the client termination process.
• May participate in Asset Services internal audit.
• Collaborate with senior management to improve operational compliance.
• Gather and analyze data to identify and solve problems; propose new techniques.
• Suggest improvements to processes and solutions to increase efficiency.

Skills

Microsoft Office

Advanced math

Organizational skills

Analytical thinking

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Job description

CBRE Group, Inc. is seeking a Tenant Services Coordinator to oversee coordination of departmental and financial activities within property management. You will improve service delivery, manage forecasts, and ensure data integrity across systems.

Responsibilities include contract execution support, invoicing reviews, onboarding, client termination processes, and collaboration with HR and senior management to enhance operational compliance.