Tenant Services Coordinator

CBRE HV; Washington (District of Columbia); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Disability insurance

Paid holidays

Paid vacation

Job summary

CBRE is seeking a Tenant Services Coordinator to oversee a range of departmental and financial activities for our client. You will work with a market leader to improve service delivery, prepare forecasting reports, and ensure data accuracy across contracts and systems.

The role includes training new staff and supporting HR onboarding efforts. The position emphasizes compliance with real estate laws and CBRE policies, along with collaboration across teams to optimize operations and drive process

Qualifications

• Comprehensive understanding of processes, procedures, systems within own job function.
• Ability to evaluate and communicate unusual or complex content clearly.
• Advanced Microsoft Office skills with organizational capabilities.

Responsibilities

• Coordinate service delivery improvements with market leaders.
• Create monthly forecasting reports and present to management.
• Verify management/lease contract data accuracy across systems.
• Review and approve vendor invoices, billing, and AR processes.
• Support contract execution and data integrity across platforms.
• Train new team members on policies, procedures, processes and governance.
• Assist with onboarding incumbent staff through People/HR transition efforts.
• Assist in client termination processes and internal audits.
• Suggest process improvements to enhance team efficiency.

Skills

Advanced math skills

Microsoft Office proficiency

Organizational skills

Analytical communication

Education

High School Diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

As a CBRE Tenant Services Coordinator, you will oversee the coordination of a variety of departmental and financial activities.

This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

What You’ll Do:

• Work with a Market Leader to identify opportunities to improve service delivery to customers.
• Create monthly forecasting reports and present to management.
• Verify the database of management and leasing contract information is accurate and up to date.
• Review and approve vendor invoices, billings, expense reports, accounts receivables and contract execution process.
• Support the contract execution process.
• Responsible for review of data integrity across systems.
• Ensure compliance with company policy, real estate law, and state and federal guidelines.
• Facilitates communication of best practices, policies, procedures, and initiatives to support operations.
• Train new team members on policies, procedures, processes, administration and governance.
• Support the People/HR transition team to timely and efficiently onboard incumbent staff.
• Manage the client termination process.
• May participate in the Asset Services internal audit process.
• Work with senior management to improve operational compliance.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact your team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Qualifications

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Tenant Services Coordinator position is $26.44per hour and the maximum salary for the Tenant Services Coordinator position is $28.84 per hour. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. We offer a competitive compensation package, complete with benefits (Medical/Dental/Vision/401(k)/Disability/Paid holidays/vacation).

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply