Tenant Services Coordinator

CBRE, Inc.; Baltimore (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

CBRE, Inc. seeks a Tenant Services Coordinator to oversee the coordination of a variety of departmental and financial activities within property management. You will work with a market leader to improve service delivery and present monthly forecasts to management.

The role also involves maintaining contract data integrity, approving invoices, supporting contract execution, onboarding staff, and participating in audits to ensure compliance with policies and laws.

Responsibilities

• Work with a Market Leader to identify opportunities to improve service delivery to customers.
• Create monthly forecasting reports and present to management.
• Verify the database of management and leasing contract information is accurate and up to date.
• Review and approve vendor invoices, billings, expense reports, accounts receivables and contract execution process.
• Support the contract execution process.
• Responsible for review of data integrity across systems.
• Ensure compliance with company policy, real estate law, and state and federal guidelines.
• Facilitates communication of best practices, policies, procedures, and initiatives to support operations.
• Train new team members on policies, procedures, processes, administration and governance.
• Support the People/HR transition team to timely and efficiently onboard incumbent staff.
• Manage the client termination process.
• May participate in the Asset Services internal audit process.
• Work with senior management to improve operational compliance.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact your team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

Job description

About the Role:

As a CBRE Tenant Services Coordinator, you will oversee the coordination of a variety of departmental and financial activities.

This job is part of the Property Management job function. They are responsible for operating buildings on behalf of a client or group.

What You’ll Do:

• Work with a Market Leader to identify opportunities to improve service delivery to customers.
• Create monthly forecasting reports and present to management.
• Verify the database of management and leasing contract information is accurate and up to date.
• Review and approve vendor invoices, billings, expense reports, accounts receivables and contract execution process.
• Support the contract execution process.
• Responsible for review of data integrity across systems.
• Ensure compliance with company policy, real estate law, and state and federal guidelines.
• Facilitates communication of best practices, policies, procedures, and initiatives to support operations.
• Train new team members on policies, procedures, processes, administration and governance.
• Support the People/HR transition team to timely and efficiently onboard incumbent staff.
• Manage the client termination process.
• May participate in the Asset Services internal audit process.
• Work with senior management to improve operational compliance.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact your team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.