Tenant Services Coordinator

Lpc; Pittsburgh (Allegheny County); On-site; USD 45,000 - 65,000; Full time

Job summary

LPC in Pittsburgh is seeking a Tenant Services Coordinator to support property management with tenant relations, lease administration, reporting, and general office duties.

This in-office role requires coordinating events, maintaining files, processing invoices, and ensuring responsive service to tenants and ownership during standard business hours.

Qualifications

• At least two years of relevant experience; two- to four-year degree preferred.
• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Detail oriented with strong interpersonal, organizational, and typing skills.
• Understanding of basic accounting preferred.
• Ability to multi-task, prioritize and work independently.
• Customer oriented with professional phone etiquette.

Responsibilities

• Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement
• Draft necessary letters, memos, and other communication for Property Management approval
• Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Help coordinate building events as required (e.g., Fire drills, tenant appreciation, holiday lunches, etc.)
• Assist in all general office duties involved in maintaining service to the tenants and ownership
• Assist property management team with preparation of monthly client reports
• Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
• Maintain and update emergency and tenant contact lists
• Ensure proper multi-tenant floor signage for all building common areas
• Manage inventory of office supplies – order building and office supplies as needed.
• Program building access cards
• Maintain lease, vendor and building files. Create new files as needed.
• Open, stamp, distribute mail
• Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable
• Code invoices, setup vendors in Yardi payable systems
• Deposit, track and enter rent payments (Skyline)
• Resolve vendor calls or issues regarding payment of invoice
• Mail out checks to vendors for payment as needed

Skills

Microsoft Office

Interpersonal skills

Organizational skills

Typing

Customer service oriented

Education

Associate's degree or two-year degree

Tools

Yardi Payables

Job description

As a Tenant Services Coordinator, you will work in tandem with property leadership and others as applicable to meet the tenant service needs of the building. Including but not limited to administrative support of the building management office, lease administration, reporting, filing, general accounting, and maintenance of office supply inventory. This role is instrumental in ensuring members of the building management team are responsive to tenants and ownership.

This position is 100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Job Responsibilities

Tenant Relations

• Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement
• Draft necessary letters, memos, and other communication for Property Management approval
• Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Help coordinate building events as required (e.g., Fire drills, tenant appreciation, holiday lunches, etc.)
• Assist in all general office duties involved in maintaining service to the tenants and ownership

Administration

• Assist property management team with preparation of monthly client reports
• Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
• Maintain and update emergency and tenant contact lists
• Ensure proper multi-tenant floor signage for all building common areas
• Manage inventory of office supplies – order building and office supplies as needed.
• Program building access cards
• Maintain lease, vendor and building files. Create new files as needed.
• Open, stamp, distribute mail

General Accounting

• Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable
• Code invoices, setup vendors in Yardi payable systems
• Deposit, track and enter rent payments (Skyline)
• Resolve vendor calls or issues regarding payment of invoice
• Mail out checks to vendors for payment as needed

Job Qualifications

• At least two years of relevant experience. Two to four year degree preferred.
• Proficient in Microsoft Office Suite (Excel, PPT, Word and Outlook)
• Detail oriented, strong interpersonal, organizational, and typing skills
• Understanding of basic accounting preferred
• Ability to multi-task, prioritize and be self sufficient
• Must be customer orientated, professional and courteous with an excellent phone etiquette

Equal Opportunity Employment

LPC is an equal opportunity employer that values diversity. We have a long‑standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

LPC provides reasonable accommodations in job application procedures for individuals with disabilities. If you need assistance or an accommodation due to a disability, please contact Human Resources.