Tenant Services Coordinator

Lincoln Property Company; Pittsburgh (Allegheny County); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

In-office role

Job summary

Lincoln Property Company is seeking a Tenant Services Coordinator in Pittsburgh to support the building management team with tenant service needs, lease administration, reporting, and office operations. The role emphasizes responsive service to tenants and ownership and requires in-office presence during standard business hours.

You will draft letters, manage invoices and reports, coordinate building events, maintain files, and assist with general accounting tasks, ensuring accurate records and

Qualifications

• Two years of relevant experience or more.
• Proficient in Microsoft Office Suite including Excel, PPT, Word and Outlook.
• Detail oriented with strong interpersonal and organizational skills.
• Ability to multi-task and provide excellent customer service.

Responsibilities

• Promote rapport with tenants, visitors and building staff through professional engagement.
• Draft letters, memos, and communications for Property Management approval.
• Ensure high-quality customer service for tenants, including work orders and requests.
• Coordinate building events as required (fire drills, tenant appreciation, holidays).
• Assist in general office duties involved in maintaining service to tenants and ownership.

Skills

Customer service

Interpersonal skills

Organizational skills

Typing

Education

Associate degree preferred

Bachelor’s degree preferred

Tools

Excel

PowerPoint

Word

Outlook

Job description

As a Tenant Services Coordinator, you will work in tandem with property leadership and others as applicable to meet the tenant service needs of the building. Including but not limited to administrative support of the building management office, lease administration, reporting, filing, general accounting, and maintenance of office supply inventory. This role is instrumental in ensuring members of the building management team are responsive to tenants and ownership.

Job Responsibilities

• Promote rapport with tenants, visitors and building staff through professional, courteous, and helpful engagement
• Draft necessary letters, memos, and other communication for Property Management approval
• Ensure overall high-quality customer service for tenants, including work orders and tenant requests: ensure tenant problems and concerns have been addressed by other members of the team in a timely and satisfactory manner.
• Help coordinate building events as required (I.e., Fire drills, tenant appreciation, holiday lunches etc.)
• Assist in all general office duties involved in maintaining service to the tenants and ownership

Administration

• Assist property management team with preparation of monthly client reports
• Update spreadsheets regarding certificates of insurance for tenants, vendors and contractors, track expiration dates and coverage for all.
• Maintain and update emergency and tenant contact lists
• Ensure proper multi-tenant floor signage for all building common areas
• Manage inventory of office supplies - order building and office supplies as needed.
• Program building access cards
• Maintain lease, vendor and building files. Create new files as needed.

General Accounting

• Prepare weekly Cash Flow Report, in addition to monthly closing reports for accounts payable and accounts receivable
• Deposit, track and enter rent payments (Skyline)
• Resolve vendor calls or issues regarding payment of invoice
• Mail out checks to vendors for payment as needed

Job Qualifications

• At least two years of relevant experience. Two to four year degree preferred.
• Proficient in Microsoft Office Suite (Excel, PPT, Word and Outlook)
• Detail oriented, strong interpersonal, organizational, and typing skills
• Understanding of basic accounting preferred
• Ability to multi-task, prioritize and be self sufficient
• Must be customer orientated, professional and courteous with an excellent phone etiquette

100% in-office. The role requires working in office during standard business hours. Remote work or telecommuting is not an option for this position.

Equal Opportunity Employment

LPC is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

LPC provides reasonable accommodations in job application procedures for individuals with disabilities. If you need assistance or accommodation due to a disability, please contact Human Resources.

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.