Tenant Services Coordinator

Lpc; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Lincoln Property Company in Cleveland, OH is seeking a Tenant Services Coordinator to elevate tenant experience, maintain occupancy, and support client relationships.

You will handle administrative tasks, manage the work order system, review COIs, coordinate moves, and assist with events and payments, while ensuring timely service.

The role emphasizes organization, communication, and teamwork within a property operations context, with opportunities to contribute to process improvements.

Qualifications

• High School Diploma or equivalent required; Bachelor's degree preferred.
• Proficient in Microsoft Office Suite.
• Strong organizational skills and attention to detail.
• Good math skills for percentages, discounts, and markups.
• Effective communication with tenants, vendors, and team.

Responsibilities

• Answer phones and communicate with tenants to support service delivery.
• Manage the work order system and assist in emergency procedures.
• Process and code invoices and prepare tenant work orders for billbacks.
• Respond to tenant needs and coordinate with building staff.
• Coordinate move-in/move-out documentation and review COIs.
• Maintain tenant contact lists and support events and conference reservations.
• Contribute to process improvements in tenant outreach.
• Perform other duties as assigned.

Skills

MS Office Suite

Organizational skills

Communication skills

Basic math

Authorized to work in the UnitedStates

Education

High School Diploma/GED or equivalent

Bachelor's Degree preferred

Job description

As the Tenant Services Coordinator, your role will be to elevate the tenant experience to maintain and increase occupancy. You will support the team in executing deliverables and customer service to our tenants and client.

Essential Duties and Responsibilities

• Assist the team with various administrative tasks, including answering phones, communicating with tenants, maintaining paper and electronic files, and maintaining insurance certificates.
• Manage the work order system, including follow-up on specific work orders as necessary, and assist in the practice of emergency procedures including fire drill preparations and execution.
• Process and code invoices; assist with preparation of tenant work orders for monthly tenant billbacks and supplemental readings.
• Respond to tenant needs, ensuring that administrative and building technical staff resolve problems promptly.
• Coordinate tenant move-in/move-out documentation, manage signed moving policies, and review COIs for accuracy.
• Maintain updated tenant contact lists, update engineer on-call binder, and support tenant events and conference center reservations.
• Contribute to process improvement initiatives, including creating efficiencies in tenant outreach programs.
• Perform other duties and responsibilities as assigned.

Qualifications

• High School Diploma/GED or equivalent experience; up to 2 years of job-related experience required. Bachelor's Degree preferred.
• Working knowledge of Microsoft Office Suite.
• Basic math skills with ability to calculate percentages, discounts, and markups.
• Strong organizational skills with an inquisitive mentality.
• Communication skills sufficient to exchange straightforward information with tenants, vendors, and team members.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Participates in monthly building walks and tenant visits. Infrequent travel required.

#ZIP

Equal Opportunity Employment

LPC is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

LPC provides reasonable accommodations in job application procedures for individuals with disabilities. If you need assistance oran accommodationdue to a disability, please contact Human Resources.

Why Lincoln?

At LPC you will be supported by a national firm where an entrepreneurial mindset is encouraged. You will be encouraged to explore your potential through training programs, mentorship, exciting work, fast-paced assignments, and an environment of constant learning and dedication to results. Our benefits package includes medical, dental, and vision insurance, 401(k), and paid time off.

About Lincoln Property Company

Lincoln Property Company ("Lincoln") is one of the largest private real estate firms in the United States. Offering a fully integrated platform of real estate services and innovative solutions to owners, investors, lenders and occupiers, Lincoln supports the entire real estate lifecycle across asset types, including office, multifamily, life science, retail, industrial, data center, production studio, healthcare, government, universities, and mixed-use properties, throughout the United States, United Kingdom, and Europe. Lincoln’s combined management and leasing portfolio on behalf of institutional clients includes more than 680 million square feet of commercial space. For more information, visit: www.lpc.com.

All job offers are contingent on completion of a background check and proof of eligibility to work in the United States.

By submitting your information or resume in response to this opportunity, you acknowledge that your personal information will be handled in accordance with Lincoln Property Company’s privacy policy.

Lincoln Property Company does not accept unsolicited resumes from third-party recruiters unless they were contractually engaged by Lincoln Property Company to provide candidates for a specified opening. Any such employment agency, person or entity that submits an unsolicited resume does so with the acknowledgement and agreement that Lincoln Property Company will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity. At this time, we are not working with any agencies.